A: Training materials will be accessible to all Production Simulation users. We're currently finalizing the approach to ensure everyone has the most up-to-date resources, and additional details will be shared as soon as they're ready.

A: Support will be provided for all Product Simulation users via a Service Desk. The specific support model is still being finalized, and more information will be shared as those details are confirmed.

A: The Service Desk County Advisory Committee (CAC) now replaces the Go-Live Support Group. To maintain continuity, the February 3rd announcement suggests that counties include their former Go-Live Support members if they choose to participate in the Service Desk CAC.

A: CARES V1 uses a blended, role-based training approach that combines self-paced and live learning, so staff are trained on the functions and workflows specific to their role. Each staff member begins with foundational self-paced online (Salesforce Enablement) training, with the time required varying by role. Instructor-led training remains a core part of this approach and is still offered, through both in-person and virtual sessions tailored for county, state, and specialized program staff. Most staff will need one to three days of instructor-led training depending on their role. Training rolls out in two phases: Train-the-Trainer, beginning June 15, 2026, followed by End-User Training, beginning August 3, 2026. For more information, contact OTSICWDSTraining@otsi.ca.gov.

A: Yes, we are continuing to work on plans for training; there will be a Procedure Manual with "Cheat Sheets" that you can utilize as you're training.

A: Guidance will be provided as to what various CWS-CARES users will need for permissions in Production Simulation.

A: All counties are expected to engage in Production Simulation. The state is working on getting an All County Letter (ACL) that will outline that guidance. We will continue to communicate about this through all county channels.

A: The Project team will take all feedback into consideration. Each item of feedback will be reviewed and prioritized by the Project team to identify any critical gaps that would need to be addressed prior to Go-Live, and what can be delivered after to enhance user experience at a later date.

A: Yes, we are setting up a Service Desk County Advisory Committee (CAC) to work through the ticketing process and service level expectations. This CAC will include county/project representatives and the focus is operational county and state coordination, incidents and escalations, defect prioritization, business continuity, and knowledge base.

A: Yes. CWS/CMS is the system of record. If a field already exists in CWS/CMS, Binti data will not override it.