Frequently Asked Questions
Implementation
Q: Will CARES V1 include a training application similar to the CWS/CMS Scenario Manager?
A: There are no plans for CARES V1 to develop a training app like Scenario Manager. The scenarios for CWS-CARES training are in CWS-CARES along with the material and there will be walk through prompts to guide the learner. The material for Adoptions will be based on the functionality developed by the development team and released in to the CARES V1 Training Environment. This material once developed will be reviewed by the State Review team and the Training Advisory Workgroup.
Q: How will CWS‑CARES track referral history and provide KPIs that show when a referral was sent to a supervisor, how long the review took, and whether it was returned for edits or closed, so we can accurately assess 45‑day compliance and supervisor performance?
A: CWS-CARES will maintain historical data for each referral. In addition, KPIs (key performance indicators) will be available for a variety of activities.
Q: After the initial hotline report is completed, what does a worker do if/when they receive new information ?
A: If the initial screening has been submitted for approval to the supervisor (and not yet approved), the worker can "recall" the screening to add any additional information. If it has already been approved by the supervisor the information can be added to the Investigation if the user has the appropriate permissions or routed to the assigned worker.
Q: Will counties that are not participating in the Organizational Change Management (OCM) Advisory Workgroup have access to materials and recordings?
A: Materials and recordings will not be shared with non-participants; however, activities will be shared in RUGs and bi-weekly implementation meetings.
Q: Will probation data be converted from CWS/CMS as-is, so that case counts are preserved (for example, 600 cases remain 600 rather than becoming 300)?
A: Probation data will be converted to CWS-CARES. The primary and secondary responsible agency for a case in CWS-CARES will not use the terms "600" or "300" (it will show "Probation"); however, the dual statuses from CWS/CMS will be brought into a narrative field in CWS-CARES so users can see the original CWS/CMS term (for example, "Dep 300 Receiving Prob Srvcs" or "Ward 601/602 Receiving CWS"). As an example of the mapping: if a CWS/CMS case has a primary responsible agency of "County Welfare Department" and a client dual status of Probation, then in CWS-CARES the case's primary responsible agency would be "Child Welfare" and the secondary responsible agency would be "Probation."
Q: Will the system time stamp work completed in the system that supervisors can review?
A: CWS-CARES V1 will include a repository of completed work, with date and time of completion. CWS-CARES V1 will also support supervisor review and approval workflows. The CWS-CARES Data Infrastructure (CDI) will record all data changes (create, update, and delete transactions) to support supervision, auditing, and analytics.
Q: Will visitation track if someone reschedules?
A: Yes, it can tracked when visitation is rescheduled. “Rescheduled” is one of the reasons that the user can select in the Visit Log (list of visits).
Q: Will screening be able to route from clerical that will take a first call to a worker that will do a follow-up call?
A: Yes, there is functionality to indicate if the screening requires a call back.
Q: Will there be training for Tableau?
A: Yes, technical Tableau training will be provided to those who are migrating the current reports and extracts (e.g., Business Objects, Other Org Reporting Tools) to Tableau, and/or participating in post go-live Organizational level Tableau report and extract development.
Q: What if there are two or more allegations at screening?
A: Multiple allegations can be added to an individual screening for each alleged victim. There can also be additional allegations added during the Investigative phase.