Frequently Asked Questions

Implementation

Q: Has the Go-Live Support Group been replaced, and what should counties know about the transition?

A: The Service Desk County Advisory Committee (CAC) now replaces the Go-Live Support Group. To maintain continuity, the February 3rd announcement suggests that counties include their former Go-Live Support members if they choose to participate in the Service Desk CAC.

Q: What is the Opeeka Interface?

A: The Opeeka Interface will have the Child and Adolescent Needs and Strengths Assessment (CANS) assessment highlighted as well as multiple other assessments available (separate from Structured Decision Making (SDM) which have the more change based assessments). This will mirror how the CANS assessment is currently done, pulling it into CWS-CARES using the Opeeka Interface (referring to the system look and feel).

Q: What is the difference between the Organizational Change Management (OCM) Advisory Workgroup and the Counties' Organizational Change Management (OCM) Coordinators?

A: The OCM Advisory Workgroup is a larger overreaching group comprised of select people from different counties within each region and is used as a forum to gather counties perspectives on the materials and communications. This group will assist the OCM branch of the Implementation Team in creating global To-be processes, validate communication products like email announcements, FAQs, and will participate in various stakeholder engagement activities such as system demos, videos, and change impact analysis. The County OCM Coordinator works directly within their county only and handles county specific communication and OCM activities. Things like leading and supporting staff through migration, coordinating tailoring and delivery of communications, and understanding and tailoring as-is and to-be business processes to align with county processes and procedures.

Q: Can Implementation Leads (ILs) be added to a county's Microsoft Teams channel and SharePoint?

A: Implementation Leads can be added to a county's Microsoft Teams channel and SharePoint if the county prefers. However, ILs cannot share access to the State SharePoint, share documents from the State SharePoint, and will need to reconcile documentation as needed.

Q: Is there a specific number of participants expected during Production Simulation?

A: All counties are expected to engage in Production Simulation. The state is working on getting an All County Letter (ACL) that will outline that guidance. We will continue to communicate about this through all county channels.

Q: After Go-Live, will there be a procedure manual on how to use CWS-CARES?

A: Yes, we are continuing to work on plans for training; there will be a Procedure Manual with "Cheat Sheets" that you can utilize as you're training.

Q: When will the legacy data layer be available?

A: The Legacy Data Layer is available in CWS-CARES environments. Documentation is included in the CWS-CARES Data Dictionary and SqlDBM. County Developers have access to this in CARES102 (CountyDev) and this feature will be included in the Production Simulation environment once this is made available to the counties.

Q: Will the CWS-CARES project provide guidance on which permissions users will need for Production Simulation?

A: Guidance will be provided as to what various CWS-CARES users will need for permissions in Production Simulation.

Q: Will CWS/CMS data overwrite Binti data?

A: Yes. CWS/CMS is the system of record. If a field already exists in CWS/CMS, Binti data will not override it.

Q: How can team members be added to meetings to show progress on the system?

A: All Implementation Leads (ILs) attend the weekly PDT Standup on Fridays where demos are provided. In addition, ILs are assigned to each Service Area where designs are discussed with the core constituents. Functionality is also reviewed and practiced each week during Office Hours: Staging Environment Practice meetings.