Frequently Asked Questions

Implementation

Q: Is it important to ensure all children in Binti have a Client ID?

A: Yes. Client IDs are essential for forming the correct relationships during conversion. The Project will share which counties have missing Client IDs.

Q: Will the new Production Simulation environment impact the training plan?

A: Yes, Production Simulation will impact the training plan. The project will be making updates with the training workgroup to take the training plan impact into consideration.

Q: Is there specific guidance around who will be a good candidate for a County SME?

A: SME selection will vary by topic. Depending on the nature of the readiness task, SMEs in general should have expert knowledge of related business processes, technology, training, and or policy within your organization.

Q: Will screening be able to route from clerical that will take a first call to a worker that will do a follow-up call?

A: Yes, there is functionality to indicate if the screening requires a call back.

Q: There was concern that anyone with a county email can sign-up for an account to access the Data Quality Portal protected pages. Are there any security measures to limit sign-ups to only members of a county's specific Implementation Team?

A: The cwds.ca.gov website where the Data Quality Portal lives allows anyone with a government domain email to register. So while it cannot be limited to the county implementation team, no one outside of the State or counties can register and view this information.

Q: How can team members be added to meetings to show progress on the system?

A: All Implementation Leads (ILs) attend the weekly PDT Standup on Fridays where demos are provided. In addition, ILs are assigned to each Service Area where designs are discussed with the core constituents. Functionality is also reviewed and practiced each week during Office Hours: Staging Environment Practice meetings.

Q: What is the onboarding process for new users to access CWS-CARES? Will it be the same as was with CWS-CARES-Live?

A: After Go-Live County Admins will have permissions to add/update/inactivate users. The CWS-CARES Okta Team is currently working through an integration process to connect CWS-CARES Okta to the organization's security process. [Riverside has completed the integration process] For organizations that participate in integration their users will experience a single sign on experience that is managed on the organization side through their administrative processes.

Q: What is the difference between the Organizational Change Management (OCM) Advisory Workgroup and the Counties' Organizational Change Management (OCM) Coordinators?

A: The OCM Advisory Workgroup is a larger overreaching group comprised of select people from different counties within each region and is used as a forum to gather counties perspectives on the materials and communications. This group will assist the OCM branch of the Implementation Team in creating global To-be processes, validate communication products like email announcements, FAQs, and will participate in various stakeholder engagement activities such as system demos, videos, and change impact analysis. The County OCM Coordinator works directly within their county only and handles county specific communication and OCM activities. Things like leading and supporting staff through migration, coordinating tailoring and delivery of communications, and understanding and tailoring as-is and to-be business processes to align with county processes and procedures.

Q: Is it possible in CWS-CARES to systematically track when parent(s) are incarcerated so that plans and outcomes can be adequately created and tracked?

A: Yes, there will be a way for a worker or other user to enter this data manually into CWS-CARES, so that it can be referenced when developing case and safety plans.

Q: How is Holistic Design integrating data mapping in CWS-CARES?

A: Holistic Design uses the legacy domain model mapping as an input to its design. For example, there are more than 200 adoptions fields in CWS/CMS; business analysts have built a domain model showing where those fields are expected to live in CWS-CARES. As Holistic Design for Adoptions moves forward, the team will create a substantial amount of new adoptions functionality while using the domain model as a starting input.