Frequently Asked Questions
Stakeholder Briefing
Q: Our testers in Production Simulation cannot access the Placement and Eligibility Module. Do you have any idea why or when we can expect this to be available?
A: Please attend office hours or email your Production Simulation Regional Support Inbox to troubleshoot this issue. Placement and Eligibility should be available. This might be a permissions issue. Office hours and inboxes can be found on the Production Simulation Hub.
Q: Where can we reach our designated support team?
A: You can contact your support team via the regional office hours posted on our Production Simulation (Prod Sim) Hub.
You can also email your regional support inbox:
Q: Where can users find the details or itemization of the essential items and refinement items produced by Extended User Scenario Testing (EUST) 3 feedback?
A: These lists were shared as part of the EUST 3 Report Out presentation – please reference this document for the itemization of the essential, refinement, and enhancement development tickets produced by EUST 3 feedback.
Regarding training materials, the Training Team will incorporate updates based on the functionality available at the time materials are finalized. Any changes implemented after training materials are completed will be captured in supplemental job aids, release notes, or updated training content as needed prior to Go‑Live. This ensures training remains accurate and aligned with the final solution.
Q: When will the Health Care Program for Children in Foster Care (HCPCFC) portion with the Health and Education Passport (HEP) be available?
A: Like CWS/CMS, Public Health Nurses (PHNs), Case Management Workers, and Emergency Response (ER) Workers will be able to document foster children and youth's medical needs in CWS-CARES. This includes documenting medical referrals, screenings, medical exams and tests, diagnosed health conditions, disabilities, medications, hospitalizations, immunizations, summary of current health conditions, and more.
CWS-CARES workers will then be able to generate the HEP document. The existing HEP template from CWS/CMS has been developed for use in CWS-CARES. This functionality will be available in CWS-CARES when we go live in October 2026.
Q: How can I access the Process Information Sessions recordings and meeting materials?
A: You can find Process Information Session recordings and meetings here: CWS-CARES Process Information Session Materials.
Note: You must log in to the Implementation Portal using your county/organization email address to access these files.
Q: Will CWS-CARES training be instructor-led and in-person or video-based, and will CDSS provide proctors with knowledge of CWS-CARES?
A: CWS-CARES training is offered through both instructor-led sessions (in-person and virtual) and self-paced online (Salesforce Enablement) courses. All Project-provided training resources will be virtual.
Knowledgeable proctors will be available. Project-provided Proctors will participate in Train-the-Trainer to prepare for supporting statewide CWS-CARES Version 1 (CARES V1) training and will be backed by a Training Support Hub staffed with Senior Trainers to address more complex questions. For more information, contact OTSI CWDS Training.