A: Users with the Merge permission can search for persons using Person Search and select duplicate persons from the search results to merge them.

A: Information on this is currently being planned out by the Project, details on it will be released via a formal communication once it is available.

A: The Health and Education Passport (HEP) in CWS-CARES is generated as a PDF.

A: The California Immunization Registry (CAIRS) is under consideration for future inclusion in CWS-CARES functionality.

A: No. A .gov email address is not required to receive the Weekly Digest. It is freely available to anyone and can be subscribed to using the CWS-CARES Weekly Digest Subscription Form.

A: CWS-CARES will be accessible via supported devices connected to the county network. Connectivity may be through a hard-wired or wireless network connection, or over the internet via a VPN connection as implemented by the county. Users must be authenticated by the county's identity and access management system.

A: Yes. CWS-CARES includes spell check: a red underline appears beneath words that may be misspelled, and users can right-click to see suggested corrections.

A: Yes. During the review process, the CWS‑CARES Product Team recategorizes feedback items on the back end as needed. If an item was submitted under an incorrect area, it was reassigned to the appropriate CWS‑CARES functional area during triage and prioritization, so the results are not skewed by the category originally selected by the user.

A: There will be another opportunity for counties to provide feedback prior to rollout. The next phase of feedback will occur during Production Simulation, where users will be able to validate system functionality, confirm updates made from EUST 3 findings, and submit any additional feedback that was not captured previously. Details on the Production Simulation schedule and feedback process will be shared in advance so counties can plan accordingly. Regarding the volume of EUST 3 feedback, the team reviewed and triaged all items using a consistent methodology to ensure each item received a determination. We understand that some users were not able to submit all their feedback during EUST 3, and Production Simulation is designed to provide that additional opportunity. Our goal is to ensure feedback is gathered comprehensively before rollout, support system readiness and a smooth transition for users.

A: Feedback will be implemented based on priority and severity, guided by the determination type assigned to each item. Items identified as high‑priority or critical will be addressed before code freeze whenever possible.