A: Yes, the EUST 3 feedback items have been compared against the feedback submitted during the first two EUST cycles as the Product Team reviewed each item. As part of our analysis, we reviewed the product backlog all three periods to identify recurring themes, confirm whether previously reported issues had been addressed, and assign appropriate determination type for each feedback item. We understand that some items may still appear during Production Simulation. In many cases, these items are already scheduled for updates in upcoming releases, are in progress, or require further validation to ensure the solution meets user expectations. Production Simulation is intended to provide counties with another opportunity to confirm whether previously reported items have been resolved and to surface anything that still needs attention. Our goal is to ensure counties feel heard and that feedback from all EUST cycles is thoroughly considered as we prepare for rollout.

A: Yes, please reach out to the Training Mailbox if you did not receive email or CARES 104 access.

A: At this time, members who are supposed to have access to the Training environment and participate in on-demand training are members who have been identified as trainers that will be attending the Train-the-Trainer program. If you fall within that category, but do not have access you have two options. First, you can message the Training Mailbox to ensure your access issue is triaged and resolved. Second, there are Train-the-Trainer office hours scheduled multiple times per week that you can join and get real time support to troubleshoot and resolve your access issues.

A: OCMAW memberships are approved through the Regional Chairs (RCs). Please ask your RC to send an email to the CWDS Implementation Mailbox.

A: Please attend office hours or email your Production Simulation Regional Support Inbox to troubleshoot this issue. Placement and Eligibility should be available. This might be a permissions issue. Office hours and inboxes can be found on the Production Simulation Hub.

A: You can contact your support team via the regional office hours posted on our Production Simulation (Prod Sim) Hub.

You can also email your regional support inbox:

• Bay Area Prod Sim Support
• Central Prod Sim Support
• Northern Prod Sim Support
• Southern Prod Sim Support
• Los Angeles Prod Sim Support
• Mountain Valley Prod Sim Support
• CDSS Prod Sim Support

A: These lists were shared as part of the EUST 3 Report Out presentation – please reference this document for the itemization of the essential, refinement, and enhancement development tickets produced by EUST 3 feedback.

Regarding training materials, the Training Team will incorporate updates based on the functionality available at the time materials are finalized. Any changes implemented after training materials are completed will be captured in supplemental job aids, release notes, or updated training content as needed prior to Go‑Live. This ensures training remains accurate and aligned with the final solution.

A: You can find Process Information Session recordings and meetings here: CWS-CARES Process Information Session Materials.

Note: You must log in to the Implementation Portal using your county/organization email address to access these files.
 

A: CWS-CARES training is offered through both instructor-led sessions (in-person and virtual) and self-paced online (Salesforce Enablement) courses. All Project-provided training resources will be virtual.

Knowledgeable proctors will be available. Project-provided Proctors will participate in Train-the-Trainer to prepare for supporting statewide CWS-CARES Version 1 (CARES V1) training and will be backed by a Training Support Hub staffed with Senior Trainers to address more complex questions. For more information, contact OTSI CWDS Training.