Frequently Asked Questions
Q: Is October 2026 a realistic date for CWS-CARES Version 1 Go-Live?
A: Based on the product roadmap and timeline of readiness activities, CWS-CARES project leadership believes October 2026 to be a realistic date for Go-Live.
Q: Will screening be able to route from clerical that will take a first call to a worker that will do a follow-up call?
A: Yes, there is functionality to indicate if the screening requires a call back.
Q: Will there be training for Tableau?
A: Yes, technical Tableau training will be provided to those who are migrating the current reports and extracts (e.g., Business Objects, Other Org Reporting Tools) to Tableau, and/or participating in post go-live Organizational level Tableau report and extract development.
Q: Will Enhanced Case Management the referenced form somehow be addressed/supported in CWS-CARES?
A: Version 1 of CWS-CARES will support existing functionality in CWS/CMS. New legislative mandates will be addressed in CWS-CARES version 2 and beyond.
Q: Will the RFA Applicant Portal be available in Spanish? It really needs to be.
A: The portal is in English, however, for users who need a different language option, they will have to use their browser configuration to select their language of choice for display purposes.
Q: Will CWS-CARES interface with Binti?
A: Binti is not an approved interface for CWS-CARES V1. CWS-CARES V1 will include complete RFA functionality.
Q: Will supervisors be able to see data from different counties? If so, will it be editable or read-only?
A: Access to data will be determined by counties during an implementation activity called Security Role Mapping. During this activity, county implementation teams will have the ability to assign security roles to users which will define what they will be able to access in CWS-CARES and if they have the ability to edit or read-only.
Q: How did we come up with the time commitment estimates for the county implementation teams?
A: The estimates provided for each of the implementation roles are based on past experience designing and delivering similar implementations for other statewide IT projects. They are intended to be a range and will vary by organization. We anticipate these time commitments to increase as we advance towards Go-Live.
Q: Will Organizations have the flexibility to use their preferred virtual meeting platform, or will all meetings need to be conducted over WebEx?
A: In general, the State uses WebEx, but we have to be flexible to meet our organization's needs. The RUGs meetings belong to the counties and they use the format they prefer.
Q: When will feedback submitted by counties be reflected?
A: Feedback is tracked and prioritized by the Product Team. There may be some system limitations, and enhancements may be added after V1 Go-Live.