Frequently Asked Questions
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: What CWS-CARES dependencies and rules exist for email addresses?
A: No functionality other than login is driven by email address. We allow all permissions to be controlled with one login, compared to legacy that required multiple logins.
Q: How much of the user profile will convert over from CWS/CMS for existing users?
A: We are converting over everything within the user profile, but because we have added new permissions that work a little differently, those will be updated at the organization-level. This ask has been shared with the Implementation Team to consider next steps.
Q: At what point is the employee number added? Is it during the creation of the profile?
A: Employee number is optional and can be added at creation of a profile or after.
Q: Our current employee ID is being used as a username that is tied to the SDM and SafeMeasures profiles, which then ties all the referenced formation together. Will those still be tied together in CWS-CARES?
A: Yes, CWS-CWS-CARES data will interface between SDM and SafeMeasures, which will tie the systems together by email addresses of users.
Q: Are name and email alias changes done through Okta? Has this been tested against county AD Azure for any SSO issues?
A: Name changes and email updates can be done in Okta. This has not been test against county AD Azure, as there is no connection to county AD Azure from CWS-CARES.
Q: Can we add multiple worker permissions to one user (e.g. Case Management Supervisor and Case Worker together)?
A: Yes, multiple permissions can be assigned to one user.
Q: Is 'clerical' a role when creating CWS-CARES user profiles?
A: CWS-CARES will allow you to create a user who is clerical by your definition, and you can give permission sets for them to do their job. For example, clerical in one county might allow for access to case management, eligibility and adoptions but in another county it's only for case management.
Q: Is there a formal document (user manual) of definitions on permissions and privileges?
A: Yes, the Project has developed a user manual of definitions on permissions and privileges and it will be included with the training materials.
Q: Will a user who is a Regional Administrator or a Director now be a worker in CWS-CARES?
A: No, not necessarily. Only in some parts of the system will a user who was previously a Regional Administrator or Director then be a worker in CWS-CARES.