Frequently Asked Questions
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Will an assignment desk be automatically assigned to an office?
A: The Assignment desk is an optional field and is not automatically assigned.
Q: Will we be able to maintain the workload history if an entire office is relocated?
A: If the office is relocated and the county updates the address workload history, then the workload history should be maintained and remain the same.
Q: Will we be able to print a Unit report with all staff names and ID numbers listed?
A: Yes, you will be able to print a unit report with staff names and ID numbers listed.
Q: What is the difference between Sealed and Sensitive?
A: Sealed is done based on a court order and is typically after a case is closed, although it is not required that the case be closed. Sensitive is for cases involving high profile people.
Q: Will the primary worker still be able to see their sensitive cases without having sensitive access?
A: Yes, the primary worker will still be able to see their sensitive cases without requiring sensitive access.
Q: Is it true that on sealed cases, no one can read it if they do not have that sealed access?
A: Correct, no one will access to sealed cases except for those assigned with sealed access. In addition, the same is true for the sensitive status.
Q: With CWS-CARES no longer generating User IDs, will SDM and SafeMeasures be modified to accommodate no usernames, or will we be entering emails instead? How will users log into SDM and Safe Measures?
A: CWS-CARES will have a data interface to SDM and SafeMeasures will use the user's email address to connect to these systems.
Q: Will County Administrators continue to be only set up through the State Administrators, and all other staff can then be set up by County Administrators as they are now for CWS/CMS?
A: Yes, County Administrators will continue to be set up through State Administrators, as is currently the case in CWS/CMS. All other staff can then be set up by County Administrators.