Frequently Asked Questions
Q: Are the Training Open Office hours the same as the Office Hours being held for EUST 3?
A: The office hours are different for EUST as they are slated for individuals who are enrolled in participating in EUST 3 whether that be admin, general, or report. The Training Office Hours are specific to answering county questions about the Training Curriculum Assignments for the planning of virtual instructor-led training for CWS-CARES V1 Go Live.
Q: What is the Opeeka Interface?
A: The Opeeka Interface will have the Child and Adolescent Needs and Strengths Assessment (CANS) assessment highlighted as well as multiple other assessments available (separate from Structured Decision Making (SDM) which have the more change based assessments). This will mirror how the CANS assessment is currently done, pulling it into CWS-CARES using the Opeeka Interface (referring to the system look and feel).
Q: Will Person Merge functionality be available in CWS-CARES to address duplicate client or person records?
A: Yes, Person Merge functionality will be available in CWS-CARES.
Q: What type of information should be entered in the 'Additional Information' field on the CWS-CARES Person Profile screen?
A: The 'Additional Information' field allows workers to enter any relevant information they consider pertinent. This field is intentionally open-ended to accommodate individual county practice.
Q: Where in CWS-CARES can workers document a relative's contact history and chosen level of involvement with a child?
A: Family information in the Person Profile screen is documented under the 'Relationships' record found in the left navigation, where you can document familial and professional relationships between two persons. Specific information regarding a relative's involvement with a focus child can be found under Family Finding on Search Efforts within a case.
Q: How/where will Child and Family Team (CFT) Brochure distribution to CFT members, required by All County Letter (ACL) 25-54, be logged and tracked in CWS-CARES?
A: ACL 25-54 is a new requirement that was published in 2025. We are tracking this requirement in our backlog, and it will be implemented in a future version of CWS-CARES.
Q: When will the Health Care Program for Children in Foster Care (HCPCFC) and Health and Education Passport (HEP) functionality be available in CWS-CARES, and how will Public Health Nurses (PHNs) document and share health information with social workers in the interim?
A: Documenting foster children and youth's medical needs, as well as generating the HEP document, will be available in CWS-CARES when we go live in October 2026.
Q: Will nurses have access to CWS-CARES from May to October 2026 to work on Health and Education Passport (HEP)?
A: Yes, the nurses will have access from May to October 2026 to work on the Health and Education Passport (HEP).
Q: When was the Family Finding module added?
A: The Binti Family Finding module was part of the original scope for Binti data conversion, it was not added later on.
Q: Is Binti Family Finding functionality part of CWS-CARES scope?
A: Yes, the Binti Family Finding module is in scope and part of CWS-CARES data conversion effort.