Frequently Asked Questions
Q: How are county users going to receive communication about reported defects and fixes?
A: The Project teams are working on a Known Issues log where these issues can be kept visible. As part of the forthcoming communication, the Project will provide a list of issues that are outstanding and when a fix can be expected. Items will be regularly added to this list and shared consistently with counties.
Q: How long will the Production Simulation Office Hours structure exist for counties? When is the Tier 1 structure going to be enforced?
A: At this time, Office Hours are planned to be held for the total duration of Production Simulation. Additionally, Tier 1 support is expected when counties feel comfortable providing that support on their own. Some counties are already operating as Tier 1 support.
Q: Will there be videos for the On Demand trainings or will it solely be step by step instructions?
A: There will be a recording on how to navigate enablement and that will be shared out. For the On Demand Trainings, there will be a recording that covers how to navigate enablement, which will be shared by the Project once it's available.
Q: How long does created data last within the CARES104 Training Environment?
A: There are currently no plans to remove created data in the training environment.
Q: When can we expect to receive the course descriptions and learning objectives for the self-paced courses?
A: The Learning Paths and Course descriptions were sent to counties on 6/25.
Q: Why are not all staff able to access the on-demand trainings that are self-paced?
A: Giving all users access to the training environment is difficult when we are pre-seeding data. We want a limited number of users in the training environment to help protect the seeded data, and to ensure that the data is working as expected with the production-level data.
Q: Will CWS-CARES include Medi-Cal eligibility information?
A: Yes. A health insurance section is part of the Person Profile for the focus child. Users can document the type of insurance — Medi-Cal, Medicaid, Mental Health, Health Insurance Coverage, Prescription Drug Coverage, or no coverage — along with details such as provider name, policy holder name, policy number, and date of issuance.
Why are there separate fields for Current Child Address and Placement Address in the Mandatory Child Eligibility Request Information section of the Eligibility Record? Wouldn't these addresses always be the same if the Eligibility Record is generated when a placement is made?
A: Yes, the Product Team is looking at having just one address, but this change will not be made in CWS-CARES Version 1 (CARES V1).
Q: In our county, the CalSAWS Eligibility Worker collects and enters income. If a worker enters income in CalSAWS, will that populate the income in CWS-CARES?
A: Yes, property or income information entered in CalSAWS for the focus child will transmit over to CWS-CARES. Property or income for other members of the Home of Removal will not be sent from CalSAWS to CWS-CARES in Version 1.
Q: Will all county rates be uploaded to this system? What about Level of Care (LOC), specialized rates, clothing, and general funds?
A: The Financial Management Team is looking at developing rate tables. However, for standard state rates (Level of Care, Short Term Residential Therapeutic Program, etc.), the CWS-CARES user will select the rate type/subtype and send that to CalSAWS. CalSAWS will receive the rate type/subtype and use that to determine the rate from the tables in its system. The CWS-CARES user will only need to enter rate amounts for non-standard rates (rates that are not the same for all counties), such as clothing allowances.