Frequently Asked Questions
Q: Will the Train-the-Trainer (TTT) sessions be held online as well?
A: TTT will be conducted both in-person and virtually.
Q: Is the training being developed to show users how to get around known defects and system issues that are known and will not be fixed before Go-Live?
A: Training will be developed to support the intended path for processes. Defects that require workarounds will be identified and spoken to as part of the Training team’s review process.
Q: Are we able to use the CARES 104 environment for workflow testing or are we only to use the Product Simulation Environment?
A: The Production Simulation Environment should be used for workflow testing. The CARES 104 Environment will not have the necessary data to test all workflows.
Q: Will the Enablement scenarios be made into a training manual for quick reference?
A: Yes, all the self-paced Enablement program guides will have PDF-version Quick Guides that will be available.
Q: Can County Admins assign additional Enablement programs to Staff if desired? If not, how do we request that when needed?
A: County Administrators will not have the ability to assign enablement programs, but each user can self-enroll in any of the enablement programs.
Q: Is there a way to tell which one you've completed already from the list of Enablement Programs list?
A: Yes, each person will be able to see which ones they've completed and then there will be a dashboard to show overall completion for everyone.
Q: Where will the quick guides be located?
A: The quick guides will be located on the CWS-CARES Training Portal and when they are uploaded, their respective links will be sent out in a communication. The Frequently Asked Questions (FAQs) are also located in the same location.
Q: When will the quick guides be available?
A: The first set of quick guides will be available with Production Simulation access. Quick Guides will continue to be added throughout Train-the-Trainer (TTT) and Instructor-Led Training (ILT) as they are approved.
Q:In CWS-CARES, if there are no apps in our dashboard anymore, does that mean that our access was revoked?
A: Users are encouraged to attend office hours to troubleshoot any issues or email their regional support inbox. There is also a training support inbox available if this is in regards to the training environment.
Q: I can see all the currently published enablement programs. How will I know what my learning path is or what my permissions are?
A: The Project has shared information about the Instructor-Led Training (ILT) Course Curriculum that gives an understanding of the content that will be covered in each Train-the-Trainer (TTT)/Instructor-Led Training (ILT) course. Within that document, there is guidance given about the intended audience for those courses and the CWS-CARES permissions that enable the content that would be covered.