A: CARES V1 uses a blended, role-based training approach that combines self-paced and live learning, so staff are trained on the functions and workflows specific to their role. Each staff member begins with foundational self-paced online (Salesforce Enablement) training, with the time required varying by role. Instructor-led training remains a core part of this approach and is still offered, through both in-person and virtual sessions tailored for county, state, and specialized program staff. Most staff will need one to three days of instructor-led training depending on their role. Training rolls out in two phases: Train-the-Trainer, beginning June 15, 2026, followed by End-User Training, beginning August 3, 2026. For more information, contact OTSICWDSTraining@otsi.ca.gov.

A: The Project team will take all feedback into consideration. Each item of feedback will be reviewed and prioritized by the Project team to identify any critical gaps that would need to be addressed prior to Go-Live, and what can be delivered after to enhance user experience at a later date.

A: The office hours are different for EUST as they are slated for individuals who are enrolled in participating in EUST 3 whether that be admin, general, or report. The Training Office Hours are specific to answering county questions about the Training Curriculum Assignments for the planning of virtual instructor-led training for CWS-CARES V1 Go Live.

A: The Opeeka Interface will have the Child and Adolescent Needs and Strengths Assessment (CANS) assessment highlighted as well as multiple other assessments available (separate from Structured Decision Making (SDM) which have the more change based assessments). This will mirror how the CANS assessment is currently done, pulling it into CWS-CARES using the Opeeka Interface (referring to the system look and feel).

A: Yes, Person Merge functionality will be available in CWS-CARES.

A: The 'Additional Information' field allows workers to enter any relevant information they consider pertinent. This field is intentionally open-ended to accommodate individual county practice.

A: Family information in the Person Profile screen is documented under the 'Relationships' record found in the left navigation, where you can document familial and professional relationships between two persons. Specific information regarding a relative's involvement with a focus child can be found under Family Finding on Search Efforts within a case.

A: ACL 25-54 is a new requirement that was published in 2025. We are tracking this requirement in our backlog, and it will be implemented in a future version of CWS-CARES.

A: The Binti Family Finding module was part of the original scope for Binti data conversion, it was not added later on.

A: Yes, the Binti Family Finding module is in scope and part of CWS-CARES data conversion effort.