Frequently Asked Questions
Q: Can Implementation Leads (ILs) be added to a county's Microsoft Teams channel and SharePoint?
A: Implementation Leads can be added to a county's Microsoft Teams channel and SharePoint if the county prefers. However, ILs cannot share access to the State SharePoint, share documents from the State SharePoint, and will need to reconcile documentation as needed.
Q: How can someone become a member of the Training Advisory Workgroup (TAW)?
A: To join the TAW, the County SPOC should request during their scheduled RUGs meeting for approval. Once approved, they will be added to the distro list for meeting series, and added to the participants list.
Q: Can two people make updates to a record at the same time in CWS-CARES?
A: CWS-CARES has capability for multiple people to work on a case at the same, as long as they are not working on the same record simultaneously. But concurrent changes to the same case on different record fields will be saved.
Q: Will counties that are not participating in the Organizational Change Management (OCM) Advisory Workgroup have access to materials and recordings?
A: Materials and recordings will not be shared with non-participants; however, activities will be shared in RUGs and bi-weekly implementation meetings.
Q: Are there situations where teams aside from the Implementation Lead (IL) (such as Organizational Change Management (OCM)/Training) may interact with the County team?
A: The IL is the Primary point of contact, however, OCM will be delivering As-Is/To-Be process mapping at the regional level (high level). The IL will then take those maps and assist with the tailoring of the maps to county-specific process.
Q: Will CWS‑CARES include functionality to document and track SSI/SSP eligibility and case management requirements for youth receiving Social Security benefits, and provide reporting capabilities to ensure we are meeting legal criteria?
A: For CWS-CARES V1, the worker will be able to document a screening for SSI/SSP benefits. They will also be able to upload any document to a case record such to support eligibility and tracking of youth who have social security benefits. As the CWDS Project and the counties identify additional guidance and practices, CWS-CARES will expand functionality to meet additional needs in CWS-CARES V2 and any subsequent releases. Thank you for your advocacy, please do not hesitate to continue doing so going forward.
Q: Is everyone moving to the co-existent model? Will someone be able to work remotely if doing work for two counties?
A: The Project has decided to continue supporting both the Dedicated and Co-Existent models for CWS-CARES to avoid disruption to county operations. The Project is currently conducting an analysis to determine how these models will be implemented within CWS-CARES and to further assess their impacts. Any updates or new information resulting from this analysis will be communicated and shared as they become available.
Q: Is there a plan for counties who are smaller / short staff who may not have time to commit to these areas?
A: We understand not all counties have the same resource capacity. The project has anticipated and is not indifferent to smaller county workloads. The project anticipates that some counties will require people to wear multiple hats. If you are finding that the workload exceeds the estimated hours, please have a discussion with your IL to determine where adjustments can be made.
Q: Can more than one user be on the same case to check case status?
A: CWS-CARES has capability for multiple people to work on a case at the same, as long as they are not working on the same record simultaneously. But concurrent changes to the same case on different record fields will be saved.
Q: Is the search functionality in CWS-CARES only for the current page or for the entire application?
A: Yes, the global search bar and functionality at the top of the CWS-CARES screen is for the entire application.