CWS-CARES Public Library
CWS-CARES Implementation Services At-a-Glance
The CWS-CARES Project announced partnership with a new vendor for implementation services on March 25, 2026. KPMG, the new vendor, began Organization Change Management (OCM), training, and implementation onboarding in early April and have resumed activities. The updated approach for implementation services is focused on continuity, preparing counties and organizations for Go-Live, and adapting resources to user needs.
More information on the updated approach will be shared once the new implementation vendor is fully onboarded. Thank you to all stakeholders for your patience and understanding as we navigate these changes together.
Tailored Training – Training and support will account for county and organization needs and roles. Each county and organization will have the option to leverage a combination of self-paced virtual learning, instructor-led virtual learning, and in-person instructor-led learning. This blended training approach offers the flexibility to achieve learning objectives based on individual needs.
Expanded Training – OCM and training will be available to an estimated 30,000 end users. Current training resources will be used as possible; updates and supplemental materials will be created as needed to support day-to-day work.
Blended User Support – In person and virtual support will be available to end users during Go-Live and beyond.
Originally published in the CWS-CARES Explorer.
More information on the updated approach will be shared once the new implementation vendor is fully onboarded. Thank you to all stakeholders for your patience and understanding as we navigate these changes together.
Updated Implementation and Training Approach Highlights
Continuity of Effort – After a rapid assessment of current implementation activities, the new Implementation Team will leverage existing readiness work and training assets to maintain continuity where possible. Counties and organizations will continue to have dedicated implementation contacts.Tailored Training – Training and support will account for county and organization needs and roles. Each county and organization will have the option to leverage a combination of self-paced virtual learning, instructor-led virtual learning, and in-person instructor-led learning. This blended training approach offers the flexibility to achieve learning objectives based on individual needs.
Expanded Training – OCM and training will be available to an estimated 30,000 end users. Current training resources will be used as possible; updates and supplemental materials will be created as needed to support day-to-day work.
Blended User Support – In person and virtual support will be available to end users during Go-Live and beyond.
Originally published in the CWS-CARES Explorer.