CWS-CARES Public Library
CWS-CARES Communication Effectiveness Survey #3: Next Steps
The CWS-CARES annual Communication Effectiveness Surveys ran from March 9 to April 3, 2026, drawing 103 complete responses from 1,046 individuals invited (a 10% response rate), across 38 counties and a range of stakeholder roles. Sentiment scores declined across all seven categories compared to the prior survey. Confidence in the Project timeline was the lowest-rated category, while Project staff continue to be recognized for their responsiveness and listening.
Understanding the Results
Several factors may have shaped sentiment during the survey window:
Your feedback is shaping concrete changes you will see ahead; several in the Weekly Digest, the tool you rated most helpful. The Weekly Digest will add a project timeline and upcoming activities section, along with a recurring training update section and rotating Resource Spotlight to make existing materials easier to find.
Beyond the Weekly Digest, the Project is introducing subject-line tags that label communications when action is needed versus when the messaging is simply an update. These examples represent only part of the broader work underway across the Project.
Thank you to everyone who took the time to respond. Your feedback directly shapes how we communicate with you as we move into the final months before CWS-CARES Go-Live.
Originally published in the CWS-CARES Explorer.
Understanding the Results
Several factors may have shaped sentiment during the survey window:
- The federal shutdown and APDU pause (October 2025)
- The shift from a five-county pilot to statewide Production Simulation (December 2025)
- EUST 3 user experience challenges (January to April 2026)
- The implementation vendor transition, announced shortly before the survey opened (March 2026)
Your feedback is shaping concrete changes you will see ahead; several in the Weekly Digest, the tool you rated most helpful. The Weekly Digest will add a project timeline and upcoming activities section, along with a recurring training update section and rotating Resource Spotlight to make existing materials easier to find.
Beyond the Weekly Digest, the Project is introducing subject-line tags that label communications when action is needed versus when the messaging is simply an update. These examples represent only part of the broader work underway across the Project.
Thank you to everyone who took the time to respond. Your feedback directly shapes how we communicate with you as we move into the final months before CWS-CARES Go-Live.
Originally published in the CWS-CARES Explorer.