Frequently Asked Questions
County Advisory Committee (CAC)
Q: How many cases does the Project suggest counties validate — is it a sampling?
A: There is no set projection or required number of cases. The guidance provided was in the All County Letter (ACL) issued when Production Simulation first launched; the Project is not prescribing additional specifics beyond that.
Q: Can questions be submitted to be added to the FAQ page, and if so, to whom?
A: If you want to request additions of questions to the FAQs webpage, please route questions through your implementation lead, who will send them through the internal review process for an answer before posting to the FAQ site. The Project is exploring more direct submission options in the future, but this is the current process.
Q: Why are there so many different names for what seems like the same function? (e.g. Intake/Hotline/Screening)
A: Historically, counties have used different names for the same core function (receiving, assessing, and routing referrals) — some emphasize “hotline,” others “intake” or “screening.” The FAQ page standardizes on the term “Intake.”
Q: Is the 40 hours of Enablement training required for all roles, or is that a maximum for some roles?
A: The requirement isn't a flat 40-hour requirement for everyone. Learning paths disseminated by training coordinators designate, by role, which enablement programs and additional training are needed ahead of Instructor-Led Training (ILT).
Q: Were the On-Demand trainings put into a logical order, or was feedback received and addressed regarding their order?
A: Both — the trainings were organized into a logical order and shared recently as part of the Instructor-Led Training (ILT) guides, organized by user role.
Q: Will enablement trainings be available in the Prod Sim CARES 100 environment specifically?
A: Yes, Enablements trainings willl be in available in the CARES 100 environment, also known as Production Simulation.
Q: Will there be exceptions to Train-the-Trainer (TTT) requirements for staff unable to complete the 40 hours of On-Demand training due to scheduling delays?
A: Participants are strongly encouraged to complete the prerequisite enablement courses prior to the TTT and/or Instructor-Led Training (ILT) sessions. However, they will not be precluded from participating if they have not completed them.
Q: During the cutover , or "dark", period, will counties still have access to SafeMeasures?
A: Yes, SafeMeasures will remain available, though it only updates every 24 hours, so information will be as current as the last update.
Q: Is the business continuity/disaster planning ask focused only on the cutover weekend, or on worst-case, longer-term scenarios as well?
A: While the Business Continuity plan is focused primarily on the cutover weekend prior to Go-Live, this can be leveraged for the future in case CWS-CARES and/or your county happens to have an outage.
Q: Can a County Admin change another County Admin's permissions within the same county while not changing not own?
A: This is being considered as a new feature — a County Admin would be able to change another County Admin within the county, but not their own permissions.