Frequently Asked Questions
County Advisory Committee (CAC)
Q: How are county users going to receive communication about reported defects and fixes?
A: The Project teams are working on a Known Issues log where these issues can be kept visible. As part of the forthcoming communication, the Project will provide a list of issues that are outstanding and when a fix can be expected. Items will be regularly added to this list and shared consistently with counties.
Q: How long will the Production Simulation Office Hours structure exist for counties? When is the Tier 1 structure going to be enforced?
A: At this time, Office Hours are planned to be held for the total duration of Production Simulation. Additionally, Tier 1 support is expected when counties feel comfortable providing that support on their own. Some counties are already operating as Tier 1 support.
Q: As county admins adjust permissions in the training environment, do they need to make separate adjustments there for On-Demand/Instructor-Led Training (ILT) readiness?
A: No — county admins should not be making adjustments in the training environment. Training coordinators/train leads are responsible for ensuring access works as expected; if not, contact them or attend office hours. The training environment also does not use role-based access, unlike Production Simulation, so everyone has full access there to allow continuity of training.
Q: How long does created data last within the CARES104 Training Environment?
A: There are currently no plans to remove created data in the training environment.
Q: When can we expect to receive the course descriptions and learning objectives for the self-paced courses?
A: The Learning Paths and Course descriptions were sent to counties on 6/25.
Q: Why are not all staff able to access the on-demand trainings that are self-paced?
A: Giving all users access to the training environment is difficult when we are pre-seeding data. We want a limited number of users in the training environment to help protect the seeded data, and to ensure that the data is working as expected with the production-level data.
Q: Will there be videos for the On Demand trainings or will it solely be step by step instructions?
A: There will be a recording on how to navigate enablement and that will be shared out. For the On Demand Trainings, there will be a recording that covers how to navigate enablement, which will be shared by the Project once it's available.
Q: Can we request additional security rights for Production Simulation users? Is there an inbox for this?
A: Please attend office hours to make this request. Access is based on the permissions/roles provided by county leads; office hours staff can help address requests for additional permissions.
Q: As county admins adjust permissions, will those adjustments be reset whenever a fix/update is uploaded into Production Simulation?
A: Permissions would only reset with a full data load (such as a future Mock 3 load) — not with routine functionality updates. The team is researching how to preserve current Prod Sim permission sets so they can be combined with CWS/CMS permission sets at go-live, with counties verifying before the combined list is uploaded to production.
Q: What exactly are we supposed to be validating in Production Simulation (e.g., case assignments, contact notes)?
A: When conducting validation, the Project asks that you please compare what's in CWS-CARES to what's in CWS/CMS and look for discrepancies. Records should generally match one-for-one except where changes have occurred since the April 17th data snapshot. This includes cases, records, assignments, participants, demographic/person profile info, contacts, and documents.