Frequently Asked Questions
County Advisory Committee (CAC)
Q: What time was the training environment made available? I have one trainer confirm that the CARES 104 environment, while available, had no content.
A: The CARES 104 environment was made available the morning of 6/15. The CWS-CARES 104 training environment does not have data within it, which is why your trainer didn't see any content when accessing it.
Q: Are adoption cases included in the cases that are removed from Production Simulation?
A: The only cases being removed from Production Simulation are cases falling under Sealed and Sensitive.
Q: We provided Train-the-Trainer (TTT) names, however others not listed as TTT received meeting invites caused confusion. Why did staff who were not part of the TTT names receive the TTT kickoff meeting?
A: Due to the timeframe in which users needed to be added to CARES 104, some of the lists that included TTT participants may have also included previously identified super users.
Q: For Self-Paced courses, will Organizations determine who will take which learning path?
A: The Learning Paths include recommendations on which users, based on permissions, should take which Self-Paced courses. Organizations will make the final determination on who from their Organization needs to take which courses.
Q: When do counties need to start submitting tickets to ServiceNow? And how long will office hours be used for questions/issue logging?
A: Counties can begin submitting ServiceNow tickets as soon as they are comfortable doing so. At this time, office hours end dates have not been finalized.
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