A: Please attend office hours to make this request. Access is based on the permissions/roles provided by county leads; office hours staff can help address requests for additional permissions.

A: Permissions would only reset with a full data load (such as a future Mock 3 load) — not with routine functionality updates. The team is researching how to preserve current Prod Sim permission sets so they can be combined with CWS/CMS permission sets at go-live, with counties verifying before the combined list is uploaded to production.

A: When conducting validation, the Project asks that you please compare what's in CWS-CARES to what's in CWS/CMS and look for discrepancies. Records should generally match one-for-one except where changes have occurred since the April 17th data snapshot. This includes cases, records, assignments, participants, demographic/person profile info, contacts, and documents.

A: There is no set projection or required number of cases. The guidance provided was in the All County Letter (ACL) issued when Production Simulation first launched; the Project is not prescribing additional specifics beyond that.

A: If you want to request additions of questions to the FAQs webpage, please route questions through your implementation lead, who will send them through the internal review process for an answer before posting to the FAQ site. The Project is exploring more direct submission options in the future, but this is the current process.

A: Historically, counties have used different names for the same core function (receiving, assessing, and routing referrals) — some emphasize “hotline,” others “intake” or “screening.” The FAQ page standardizes on the term “Intake.”

A: The requirement isn't a flat 40-hour requirement for everyone. Learning paths disseminated by training coordinators designate, by role, which enablement programs and additional training are needed ahead of Instructor-Led Training (ILT).

A: Both — the trainings were organized into a logical order and shared recently as part of the Instructor-Led Training (ILT) guides, organized by user role.

A: Yes, Enablements trainings willl be in available in the CARES 100 environment, also known as Production Simulation.

A: No — county admins should not be making adjustments in the training environment. Training coordinators/train leads are responsible for ensuring access works as expected; if not, contact them or attend office hours. The training environment also does not use role-based access, unlike Production Simulation, so everyone has full access there to allow continuity of training.