Frequently Asked Questions

County Advisory Committee (CAC)

Q: When is the February 2027 V1.2 release planned?

A: What was previously planned for February 2027 Version 1.2 (V1.2) release is now scheduled for May 1, 2027.
 

Q: When is the December 2026 V1.1 release scheduled?

A: What was previously planned for December 2026 Version 1.1 (V1.1) release is now scheduled for March 1, 2027.
 

Q: Will counties receive the 76 updated and approved ACLs and ACINs?

A: Although the Go-Live date has been adjusted to December 7, 2026 to allow additional time for stabilization and readiness, the Project Team is still proceeding with the planned communication schedule for All County Letters (ACLs) and All County Information Notices (ACINs). Many letters will be released on October 23, and all remaining letters will be in the process of being published on that date. However, some letters may extend further to allow time for screenshots and other content that reflects how the system will actually appear at go-live.
 

Q: Will counties receive a list of the 76 pending ACLs and ACINs that will be updated because of CARES?

A: A list of the pending All County Letters (ACLs) and All County Information Notices (ACINs) was provided to CWDA and County Leadership representatives via email on August 19, 2026.
 

Q: Will an ACL or ACIN be issued to explain the workarounds and clarify what is expected when using them?

A: Workarounds are temporary steps that allow counties to continue capturing and tracking essential data until the final functionality is released. The completed functionality will be documented through All County Letter (ACLs), All County Information Notices (ACINs), and errata, while workaround guidance will be posted on the CWS‑CARES website. Sharing these materials online enables faster updates, clearer visuals, and more organized information for counties.
 

Q: When will Organizations know whether they need to go back into CWS-CARES to update any data entered through workarounds?

A: Weekly release notes will include which functionality is being released and any workarounds that are being retired. To access the release notes, log into the System Updates & Release Notes page of the Production Simulation Hub.

Q: How will Binti counties receive communication regarding contract amendments and approvals?

A: Additional information was released to all counties on August 31, 2026. For full details, see the Binti County Guidance Update: Contracts, 181 Report Planning, New Workshop Series and Resources – 8/31/2026 communication in the CWDS website.

Counties should decide whether to extend their Binti contracts based on when those contracts expire and how much Resource Family Approval (RFA) work is still underway. As work in Binti winds down, systems can move to read‑only access.

Because Binti data conversion is planned for end of July 2027, counties are encouraged to keep contract flexibility and ensure they have secure plans for storing any data they retain. Commercial Off the Shelf (COTS) waiver funding ends in October 2026, but an extension is being pursued. Any software licensing changes for child welfare systems require an Advance Planning Document (APD) and State approval.

Q: Where can I find additional information regarding the Binti data conversion transition?

A: Additional information was released to all counties on August 31, 2026. For full details, see the Binti County Guidance Update: Contracts, 181 Report Planning, New Workshop Series and Resources – 8/31/2026 communication in the CWDS website.
 

Q: What time was the training environment made available? I have one trainer confirm that the CARES 104 environment, while available, had no content.

A: The CARES 104 environment was made available the morning of 6/15. The CWS-CARES 104 training environment does not have data within it, which is why your trainer didn't see any content when accessing it.

Q: Can a County Admin change another County Admin's permissions within the same county while not changing not own?

A: This is being considered as a new feature — a County Admin would be able to change another County Admin within the county, but not their own permissions.