Frequently Asked Questions

Features & Functionality

Q: Will counties be able to create county customized forms?

A: Yes, counties will be able to create customized forms and these forms will be able to be saved as a county form.   

Q: Is Tableau expected to replace Business Objects?

A: Yes, Tableau is intended to replace Business Objects.

Q: Is Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) going to be accessible while not on the county network?

A: CWS-CARES will be accessible via supported devices connected to the county network*. *Connectivity to the county network may be via a hardwired or a wireless network connection or over the Internet via a Virtual Private Network (VPN) connection as implemented by counties. Users must be authenticated by the county’s identity and access management system.

Q: Will social workers be able to access the Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) in client’s homes using their mobile devices?

A: At this time, dedicated mobile functionality within an app is not planned until at least Version 2. The app will be fully web accessible on mobile devices but will still rely on a data connection.  

Q: How will data be improved in Child Welfare Services-California Automated Response and Engagement System (CWS-CARES)?

A: CWS-CARES is being designed through guidance from the Comprehensive Child Welfare Information System (CCWIS) requirements as set by the Administration on Children Youth and Families (ACYF). These regulatory requirements will ensure that data collected will be:

  • Complete, Timely, and Accurate
  • Consistently & Uniformly Collected
  • Exchanged & Maintained Confidentially
  • Implemented & Maintained through Automated Functions
  • Supportive of Child Welfare Policies, Goals & Practices
The California CCWIS Data Quality Plan includes the Data Quality Improvement (DQI) framework that defines processes and tools intended to meet the above data collection objectives and for continual monitoring and improvement through transparent communications. Built-in processes that can contribute to improved data quality that will be a part of CWS-CARES:
  • Data will be validated at collection (I.e., data entry)
  • Data in CWS-CARES will be continually measured through data profiling and data quality assessments. CWS-CARES data stewards will work closely with the data governance and data quality teams in determining the criticality of any data violations and the effectiveness of the remediations.
  • Using automated data exchanges in a standardized format with various external sources to provide supporting data, in turn, reducing manual entry with the goal of preventing data inconsistencies and inaccuracy.
  • Improved data analysis tools that can assist in trends, projections, and identifying gaps in providing child welfare services.
  • Providing master data management (MDM) to provide a single source of truth throughout CWS-CARES thereby avoiding duplicates, redundancy, and inaccuracy.
All of this will result in creating CWS-CARES as a decision support system and an evidence-based system that will streamline workflows to alleviate current pain points and improve data to keep workers spending time with children and families and contribute to better safety, permanency, and well-being outcomes.

Q: Will Rate Tables be added by CWS-CARES or will each county need to enter them manually?

A: The State will be responsible for entering and maintaining the Rate Tables in CWS-CARES. Counties will be able to view those rates to guide them when completing eligibility requests.

The Rate Tables in CWS-CARES are not directly connected to the Assistance Payments received by CalSAWS. That is, we aren't using the CWS-CARES Rate Tables to send Rate info to CalSAWS.