Frequently Asked Questions

Implementation Readiness Meetings

Q: Will CWS-CARES automatically filter out bad data before it transfers it to CWS-CARES?

A: CWS-CARES will have data validation rules to identify incorrectly entered information. For example, emails have to follow a standard format. So it would not accept "name@" as a complete email and would give the user an error. Similar rules apply to other fields like SSN, phone number, etc.

Q: When will feedback submitted by counties be reflected?

A: Feedback is tracked and prioritized by the Product Team. There may be some system limitations, and enhancements may be added after V1 Go-Live.

Q: Will user role configuration be specific to a position or function?

A: Role configuration will be specific to a function. This work will be performed by organizations as part of an activity called role mapping in which security profiles for CWS-CARES will be provided to your organization (through your IC) and your implementation team will have the opportunity to assign profiles based on job responsibilities.

Q: Can the Project provide more information about Prospective Young Adult Re-Entry into Extended Foster Care (EFC), including what triggers the process and the points of re-entry?

A: CWS-CARES will have one consistent location for documenting re-entry into EFC activities, so that documentation can be better captured and monitored by the county. The user will be able to manage all of the tasks required when an eligible young adult wishes to re-enter EFC, and the system will prompt the user to complete the required tasks. Training materials are being developed to guide this process. There are various points of re-entry, including at screening and within case units of work. A recent demo is available on the CWDS website under Case Management, titled "Extended Foster Care - Initial Entry & Re-Entry into EFC".