Frequently Asked Questions
Implementation Readiness Meetings
Q: Will Folio continue to use the Mother’s name for the referral (Screening Name), and then switch to the individual focus child’s name for the Case after the Investigation?
A: The current process is to use the Mother's name for the referral. In CWS-CARES, this is referred to as "Screening Name" and is populated based on county process. Following the Investigation the Case is based on the individual focus child.
Q: Can the project provide a list for each survey, indicating: what is the purpose/content of the survey and who is the target audience?
A: Advised that the project is large and they may receive correspondence from multiple project groups. We will do our best to inform ahead of time when we are aware of any surveys being distributed. - In addition, the project is tracking communications through the Strategic Communications group to help keep everyone informed. The CARES Compass published every other month will list all planned communications for the upcoming 2 months.
Q: Will go/no-go decisions be made on a county-by-county basis or statewide using county-specific information?
A: Implementation Leads (ILs) will work with each county to complete readiness activities over the implementation period. Progress on readiness activities will be reported regularly to the state. Any overdue activities will be evaluated and may be raised as a risk. The state will use county-level readiness progress to inform a single statewide go/no-go decision.
Q: Will CWS-CARES automatically filter out bad data before it transfers it to CWS-CARES?
A: CWS-CARES will have data validation rules to identify incorrectly entered information. For example, emails have to follow a standard format. So it would not accept "name@" as a complete email and would give the user an error. Similar rules apply to other fields like SSN, phone number, etc.
Q: Is there going to be any capacity for CWS-CARES to line to any phone systems (i.e., will CARES interface with phone lines)?
A: No. This is not in the scope of CWS-CARES V1 or V2.
Q: Are there any plans for a visitation module in CWS-CARES?
A: Yes, visitation will be included in CWS-CARES. We are planning the ability to document data related to visits attended, cancelled, and rescheduled. We are also including the ability to document a visitation quality rating based upon the SDM definitions of visitation quality. Scheduling visits will not be part of CWS-CARES in this first version. However, we will include the ability to document and track efforts to schedule visitation.
Q: What if there are two or more allegations at screening?
A: Multiple allegations can be added to an individual screening for each alleged victim. There can also be additional allegations added during the Investigative phase.
Q: Will training for this count towards required training hours?
A: Yes, training will count towards the required 20 hours.
Q: What can be searched using the CWS-CARES search bar, and how does the system handle searches when the spelling of a name or address is uncertain?
A: The search bar allows user to search addresses, persons, parents, mandated reporters, etc. The search feature uses Salesforce technology which "gets smarter" with more frequent use- commonly searched terms will begin to auto-populate and if you type the first few letters of a term, it will begin to offer suggestions over time.
Q: Can additional counties be added to those receiving direct daily data extracts from CWS-CARES?
A: The data extract scope for CWS-CARES V1 is limited to counties that are receiving extracts directly from CWS/CMS today. Counties not currently receiving CWS/CMS mainframe extracts are not in scope for the current CWS-CARES data extract efforts.