Frequently Asked Questions
Implementation Readiness Meetings
Q: After the initial hotline report is completed, what does a worker do if/when they receive new information ?
A: If the initial screening has been submitted for approval to the supervisor (and not yet approved), the worker can "recall" the screening to add any additional information. If it has already been approved by the supervisor the information can be added to the Investigation if the user has the appropriate permissions or routed to the assigned worker.
Q: How will CWS‑CARES track referral history and provide KPIs that show when a referral was sent to a supervisor, how long the review took, and whether it was returned for edits or closed, so we can accurately assess 45‑day compliance and supervisor performance?
A: CWS-CARES will maintain historical data for each referral. In addition, KPIs (key performance indicators) will be available for a variety of activities.
Q: Will training for this count towards required training hours?
A: Yes, training will count towards the required 20 hours.
Q: Will screening be able to route from clerical that will take a first call to a worker that will do a follow-up call?
A: Yes, there is functionality to indicate if the screening requires a call back.
Q: Will there be training for Tableau?
A: Yes, technical Tableau training will be provided to those who are migrating the current reports and extracts (e.g., Business Objects, Other Org Reporting Tools) to Tableau, and/or participating in post go-live Organizational level Tableau report and extract development.
Q: Will Enhanced Case Management the referenced form somehow be addressed/supported in CWS-CARES?
A: Version 1 of CWS-CARES will support existing functionality in CWS/CMS. New legislative mandates will be addressed in CWS-CARES version 2 and beyond.
Q: What can be searched using the CWS-CARES search bar, and how does the system handle searches when the spelling of a name or address is uncertain?
A: The search bar allows user to search addresses, persons, parents, mandated reporters, etc. The search feature uses Salesforce technology which "gets smarter" with more frequent use- commonly searched terms will begin to auto-populate and if you type the first few letters of a term, it will begin to offer suggestions over time.
Q: Will CWS-CARES interface with Binti?
A: Binti is not an approved interface for CWS-CARES V1. CWS-CARES V1 will include complete RFA functionality.
Q: Will supervisors be able to see data from different counties? If so, will it be editable or read-only?
A: Access to data will be determined by counties during an implementation activity called Security Role Mapping. During this activity, county implementation teams will have the ability to assign security roles to users which will define what they will be able to access in CWS-CARES and if they have the ability to edit or read-only.
Q: Can additional counties be added to those receiving direct daily data extracts from CWS-CARES?
A: The data extract scope for CWS-CARES V1 is limited to counties that are receiving extracts directly from CWS/CMS today. Counties not currently receiving CWS/CMS mainframe extracts are not in scope for the current CWS-CARES data extract efforts.