Frequently Asked Questions
Implementation Readiness Meetings
Q: What can be searched using the CWS-CARES search bar, and how does the system handle searches when the spelling of a name or address is uncertain?
A: The search bar allows user to search addresses, persons, parents, mandated reporters, etc. The search feature uses Salesforce technology which "gets smarter" with more frequent use- commonly searched terms will begin to auto-populate and if you type the first few letters of a term, it will begin to offer suggestions over time.
Q: How can team members join the Organizational Change Management (OCM) or Training Advisory Workgroups?
A: Participants for the OCM and Training Advisory workgroups were recruited from the regional RUGs meetings. Each region submitted several names to participate. Others interested can contact their Regional Chair through their SPOC in the case that there are future openings.
Q: Can additional counties be added to those receiving direct daily data extracts from CWS-CARES?
A: The data extract scope for CWS-CARES V1 is limited to counties that are receiving extracts directly from CWS/CMS today. Counties not currently receiving CWS/CMS mainframe extracts are not in scope for the current CWS-CARES data extract efforts.
Q: When will counties be able to see/tailor the process changes for to the new system?
A: Organization Change Management (OCM) has completed the As-Is process maps and is building the To-Be process maps along with Change Impacts as functionality is being completed. OCM will present these to counties according to the Implementation Roadmap.
Q: How can team members be added to meetings to show progress on the system?
A: All Implementation Leads (ILs) attend the weekly PDT Standup on Fridays where demos are provided. In addition, ILs are assigned to each Service Area where designs are discussed with the core constituents. Functionality is also reviewed and practiced each week during Office Hours: Staging Environment Practice meetings.
Q: What is the difference between the Organizational Change Management (OCM) Advisory Workgroup and the Counties' Organizational Change Management (OCM) Coordinators?
A: The OCM Advisory Workgroup is a larger overreaching group comprised of select people from different counties within each region and is used as a forum to gather counties perspectives on the materials and communications. This group will assist the OCM branch of the Implementation Team in creating global To-be processes, validate communication products like email announcements, FAQs, and will participate in various stakeholder engagement activities such as system demos, videos, and change impact analysis. The County OCM Coordinator works directly within their county only and handles county specific communication and OCM activities. Things like leading and supporting staff through migration, coordinating tailoring and delivery of communications, and understanding and tailoring as-is and to-be business processes to align with county processes and procedures.
Q: Can Implementation Leads (ILs) be added to a county's Microsoft Teams channel and SharePoint?
A: Implementation Leads can be added to a county's Microsoft Teams channel and SharePoint if the county prefers. However, ILs cannot share access to the State SharePoint, share documents from the State SharePoint, and will need to reconcile documentation as needed.
Q: How can someone become a member of the Training Advisory Workgroup (TAW)?
A: To join the TAW, the County SPOC should request during their scheduled RUGs meeting for approval. Once approved, they will be added to the distro list for meeting series, and added to the participants list.
Q: Are counties required to use the Enterprise version of Windows 11?
A: No. The Enterprise version of Windows 11 is not required.
Q: Will Organizations have the flexibility to use their preferred virtual meeting platform, or will all meetings need to be conducted over WebEx?
A: In general, the State uses WebEx, but we have to be flexible to meet our organization's needs. The RUGs meetings belong to the counties and they use the format they prefer.