Frequently Asked Questions
Implementation Readiness Meetings
Q: When will counties be able to see and tailor the process changes (as-is and to-be processes) for the new system?
A: Organizational Change Management (OCM) is developing these process maps and expects to provide them to counties for review and customization.
Q: What meetings are required attendance for county implementation team members?
A: Refer to the meeting matrix and the meeting schedule for required attendance. Implementation Coordinators (ICs) should always attend the bi-monthly Implementation meetings.
Q: For post-adoption agreements, can counties upload documents?
A: Yes. Documents can be uploaded for post-adoption agreements.
Q: In the screening module, can you indicate if the referral for abuse is evaluated out?
A: Yes, Evaluate Out is one of the Response Types in the Screening flow.
Q: Will training for this count towards required training hours?
A: Yes, training will count towards the required 20 hours.
Q: Is there going to be any capacity for CWS-CARES to line to any phone systems (i.e., will CARES interface with phone lines)?
A: No. This is not in the scope of CWS-CARES V1 or V2.
Q: Are there any plans for a visitation module in CWS-CARES?
A: Yes, visitation will be included in CWS-CARES. We are planning the ability to document data related to visits attended, cancelled, and rescheduled. We are also including the ability to document a visitation quality rating based upon the SDM definitions of visitation quality. Scheduling visits will not be part of CWS-CARES in this first version. However, we will include the ability to document and track efforts to schedule visitation.
Q: Will go/no-go decisions be made on a county-by-county basis or statewide using county-specific information?
A: Implementation Leads (ILs) will work with each county to complete readiness activities over the implementation period. Progress on readiness activities will be reported regularly to the state. Any overdue activities will be evaluated and may be raised as a risk. The state will use county-level readiness progress to inform a single statewide go/no-go decision.
Q: Can the project provide a list for each survey, indicating: what is the purpose/content of the survey and who is the target audience?
A: Advised that the project is large and they may receive correspondence from multiple project groups. We will do our best to inform ahead of time when we are aware of any surveys being distributed. - In addition, the project is tracking communications through the Strategic Communications group to help keep everyone informed. The CARES Compass published every other month will list all planned communications for the upcoming 2 months.
Q: Will Folio continue to use the Mother’s name for the referral (Screening Name), and then switch to the individual focus child’s name for the Case after the Investigation?
A: The current process is to use the Mother's name for the referral. In CWS-CARES, this is referred to as "Screening Name" and is populated based on county process. Following the Investigation the Case is based on the individual focus child.