Frequently Asked Questions
Implementation Readiness Meetings
Q: Will all Probation departments be required to have an office separate from the county Child Welfare office in CWS-CARES?
A: Counties have the flexibility to determine how offices, units, and user access are structured in CWS-CARES based on their local operational needs. This includes configuring Adoptions, Probation, and Child Welfare staff under a single office structure, similar to current CWS/CMS configurations. CDSS recommends maintaining separate offices for certain functions (such as Probation and Child Welfare) to support data security and access considerations, but this is not a system-enforced requirement; counties are responsible for assessing and managing access, security, and associated risks in alignment with applicable regulations and local governance. Note that CWS-CARES does not include unit-level record security in the same way CWS/CMS does, so users across units within the same office may have visibility into each other's records based on assigned permission sets. Existing office and unit structures from CWS/CMS will be mapped into CWS-CARES with no expected impact, business workflows will continue to function regardless of office structure, and reporting will continue to support unit-level analysis. The Project recommends that counties review the differences between the CWS/CMS and CWS-CARES security models and consult internal leadership, including County Counsel, when determining their structure.
Q: If a resource family home belongs to another county, can an Adoptions worker access its Resource Family Approval (RFA) information?
A: Yes, an Adoptions Worker will be able to view the RFA Written Report.
Q: Will current CWS/CMS office, unit, and caseload names still be used in CWS-CARES?
A: In CWS-CARES, the User ID will change from RACF ID to email address, and a field has been added to capture employee number. Office, unit, and caseload names will follow each county's current format in production; those names will not be changed.
Q: When an account is end-dated after 90 days of inactivity, will the user be notified, can the account be reactivated, and will a new account be required?
A: An inactive account is not end-dated; accounts are only end-dated when access is truly being terminated (for example, when an employee is separated, resigns, or retires). An inactive account will be disabled in Okta, and the user will need to contact their County Administrator to re-enable it. Data in CWS-CARES associated with the user will remain unchanged, and the user's supervisor is responsible for any units of work associated with the user while the account is disabled.
Q: How will approved Resource Family Approval (RFA) homes be assigned and managed in CWS-CARES, particularly for counties with a large number of approved homes?
A: Each county in CWS-CARES will be assigned a RFA queue where these homes could reside. The county will have flexibility to assign someone to this queue as notifications on needed actions will need to be sent to someone.
Q: What are the Candidacy Determination Request and the Family Well-Being Plan, and will they be mandatory?
A: A Candidacy Determination Request is the process that will determine if the child meets the IV-E eligibility requirements to receive services under Title IV-E funding. This is required to be completed for each child that is referred to prevention services. If approved, a worker would continue the process of coordinating prevention services. If the child has an open case and/or is receiving services from the county themselves, the county will be required to create a Family Well Being Plan in CWS-CARES. This plan will only be used in the FFPSA process and can be added as part of a case plan. In short, the Candidacy Determination Request and/or Family Well-Being Plan are to be used for FFPSA only.
Q: Would information stored in CWS-CARES be discoverable in court, and could an opposing attorney request information a county has stored about a parent or child?
A: Confidential attorney contacts are never discoverable. Anything other than that, ordered by the court, would have to be provided. There may be some redaction required on some of the documents. Some counties may have policy around not providing Police Reports to any party, even with a court order. Those must be obtained directly by the requestor.
Q: Can a county configure CWS-CARES so that Adoptions, Probation, and Child Welfare teams are all under the same office, similar to their CWS/CMS setup?
A: Counties have the flexibility to determine how offices, units, and user access are structured in CWS-CARES based on their local operational needs. This includes configuring Adoptions, Probation, and Child Welfare staff under a single office structure, similar to current CWS/CMS configurations. CDSS recommends maintaining separate offices for certain functions (such as Probation and Child Welfare) to support data security and access considerations, but this is not a system-enforced requirement; counties are responsible for assessing and managing access, security, and associated risks. Note that CWS-CARES does not include unit-level record security in the same way CWS/CMS does, so users across units within the same office may have visibility into each other's records based on assigned permission sets. Existing office and unit structures from CWS/CMS will be mapped into CWS-CARES with no expected impact, business workflows will continue to function regardless of office structure, and reporting will continue to support unit-level analysis. The Project recommends that counties review the differences between the CWS/CMS and CWS-CARES security models and consult internal leadership, including County Counsel, when determining their structure.
Q: Will Snowflake feed production-like data into the Enterprise Data Platform (EDP) as part of Production Simulation, and if so, when will it be available?
A: Yes. The Production Simulation environment will include production data, along with data entered by users during the Production Simulation period, which is available for integration into the Enterprise Data Platform (EDP).
Q: Is there an updated project timeline that includes Production Simulation that can be shared with counties?
A: The Project is updating the Organization Participation Timeline, which will include Production Simulation, and plans to share it with counties.