A: The Project is looking at the sessions for Train-the-Trainer (TTT) that occur in August and ensuring they don't overlap with those same organizations that will be starting end user training. The Project plans to have a staggered approach for this training program.

A: Users are encouraged to attend office hours to troubleshoot any issues or email their regional support inbox. There is also a training support inbox available if this is in regards to the training environment.

A: The Project Training team is meeting and working with CPOC on reviewing the training materials for Probation. Once those conversations are held and the information is available, the Project will be able to provide more details around probation specific training through a formal communication. The Project understands that probation is a unique process and wants to ensure all necessary parts of the work are covered.

A: Enablement Programs in CWS-CARES are built-in, onscreen training guides that walk users through tasks with step-by-step instructions displayed on the right side of the screen. They help employees learn by doing, allowing them to follow the prompts directly inside the system as they complete real workflows.

A: Train-the-Trainer (TTT) will now be conducted from July 20 to August 28, 2026, shifted from the original July 6th to August 14 timeline.

A: Training will be developed to support the intended path for processes. Defects that require workarounds will be identified and spoken to as part of the Training team’s review process.

A: Users are free to validate data at their own discretion, as there are no formal test cases to execute. For example, users may compare a record in CWS-CMS with the corresponding record in CWS-CARES Production Simulation to validate that the data matches. Based on county requests, resources will be available on the Production Simulation Hub, including EUST scenarios, navigation guides, walkthrough meeting recordings, and source-to-target mappings that detail source and target fields, as well as data transformations. In addition, Enablement Programs will become available to help guide users through the system.

A: The quick guides will be located on the CWS-CARES Training Portal and when they are uploaded, their respective links will be sent out in a communication. The Frequently Asked Questions (FAQs) are also located in the same location.

A: CFT and Child and Adolescent Needs and Strengths Assessment (CANS) are not dependent on one another being completed. There isn’t any requirement to upload a CFT form as a part of Case Plan completion.

A: Focused Search & Person search has been enhanced, and users can now search by IDs such as those mentioned above. You can also include addresses in your search parameters as well.