A: Focused Search & Person search has been enhanced, and users can now search by IDs such as those mentioned above. You can also include addresses in your search parameters as well.

A: The intention is for case plans to be completed in alignment with the Child and Family Team, with the Child and Adolescent Needs and Strengths Assessment (CANS) serving as the community metric assessment. The outcome of the CANS score and the identified areas requiring the most focus become the drivers for the case plan. Although we understand there are times when the shell of a case plan, or the beginning of a case plan, needs to be developed before the CANS is completed, there are circumstances where this occurs. As a result, the Project is working on other options and workarounds. This is a very important issue, and the teams are actively working on a solution.

A: Train-the-Trianer has now been shifted to take place from July 20 - August 28. We ask that you reach out to your CWS-CARES Training Lead or Representative and work with them on any scheduling difficulties or missed sessions.

A: If a solution was identified and you're still finding an issue with that functionality, please inform the Project of that issue by submitting a ServiceNow ticket so that you can be helped and the issue can be addressed.

A: The CWS-CARES Service Desk will be able to assist with some questions regarding CalSAWS, but any issues or defects related to CalSAWS will need to be forwarded to the CalSAWS team. The Project will coordinate with interface partners to streamline that process.

A: CARES V1 uses a blended, role-based training approach that combines self-paced and live learning, so staff are trained on the functions and workflows specific to their role. Each staff member begins with foundational self-paced online (Salesforce Enablement) training, with the time required varying by role. Instructor-led training remains a core part of this approach and is still offered, through both in-person and virtual sessions tailored for county, state, and specialized program staff. Most staff will need one to three days of instructor-led training depending on their role. Training rolls out in two phases: Train-the-Trainer, beginning June 15, 2026, followed by End-User Training, beginning August 3, 2026. For more information, contact OTSICWDSTraining@otsi.ca.gov.

A: The Project team will take all feedback into consideration. Each item of feedback will be reviewed and prioritized by the Project team to identify any critical gaps that would need to be addressed prior to Go-Live, and what can be delivered after to enhance user experience at a later date.

A: Training materials will be accessible to all Production Simulation users. We're currently finalizing the approach to ensure everyone has the most up-to-date resources, and additional details will be shared as soon as they're ready.

A: Yes. Train-the-Trainer (TTT) runs June 15 – August 14, 2026 and prepares county trainers and Super Users to lead training within their own organizations ahead of Go-Live. Each trainer completes foundational, self-paced Salesforce Enablement training beforehand, then attends TTT sessions (estimated up to two weeks, adjusted for prior experience with CWS/CMS and CWS-CARES). Ongoing office hours and a support channel continue through October to keep trainers supported. For questions, contact OTSICWDSTraining@otsi.ca.gov.

A: All users of CWS/CMS will be able to access the Production Simulation environment.