Frequently Asked Questions
Q: Can Implementation Leads (ILs) join a county's instance of Microsoft Teams?
A: Yes, Implementation Leads can be added to a county's Teams channel and SharePoint if the county prefers. However, they cannot share access to the State SharePoint or share documentation from it; that documentation may need to be reconciled separately.
Q: Can a demo be requested for a county for staffing or other purposes?
A: No. However, Implementation may provide regional demos periodically.
Q: When will counties be able to see and tailor the process changes (as-is and to-be processes) for the new system?
A: Organizational Change Management (OCM) is developing these process maps and expects to provide them to counties for review and customization.
Q: What meetings are required attendance for county implementation team members?
A: Refer to the meeting matrix and the meeting schedule for required attendance. Implementation Coordinators (ICs) should always attend the bi-monthly Implementation meetings.
Q: What is the time study coding for Production Simulation activities?
A: Counties should use the existing time study coding they use for project-related activities.
Q: Are there penalties for counties that cannot meet the minimum Production Simulation testing requirement due to limited staff or other commitments?
A: Meeting the requirement is an expectation rather than a penalty-based requirement. Refer to the applicable All County Letter (ACL) for guidance on extenuating circumstances.
Q: What is a "core user" as referenced in the All County Letter (ACL)?
A: Counties identify their own "core users" so that those users can be given access to the Production Simulation environment.
Q: The All County Letter (ACL) mentions 50% of core users, does this mean 50% of Super Users or 50% of all users?
A: The 50% referenced in the All County Letter (ACL) means 50% of all users, not 50% of Super Users.
Q: Will there be scenarios available to assist users with Production Simulation?
A: Yes. End User Scenario Testing (EUST) 3 scenarios will be provided to users to support Production Simulation.
Q: What support will be provided during Production Simulation?
A: Production Simulation Support Office Hours will be offered on weekdays daily. Email support will be provided between 8am and 5pm on weekdays. Furthermore, support clinics will be made available to users to discuss key areas of functionality where clarity is needed.