Frequently Asked Questions
Q: Will there be feedback channels during Production Simulation?
A: Yes, the Production Simulation Support Team will receive feedback from users and escalate to dedicated feedback channels.
Q: Will the Project provide additional guidance on expectations and activities for Production Simulation, beyond what is in the applicable All County Letter (ACL)?
A: Yes. The Project will provide additional information on Production Simulation expectations and activities to users closer to the start of Production Simulation.
Q: There appear to be inconsistencies in form functionality in both Adobe Experience Manager (AEM) and Word. How is the Project addressing this?
A: The differences between Adobe Experience Manager (AEM) XDP templates and Word templates have been communicated during trainings and office hours. If specific issues are still occurring, counties should provide details so the team can review them.
Q: Counties have reported errors when working in the CARES 102 environment. What is the status of CARES 100 and CARES 102?
A: Both CWS-CARES 100 and CWS-CARES 102 continue to be actively used for forms and other development activities. If specific issues are encountered, counties should report them to the Forms team so they can be investigated promptly.
Q: Will the Project push out the due dates for forms?
A: Due dates for forms remain unchanged. These timelines are set by the Implementation team based on input from multiple project areas. If there are risks or concerns requiring adjustments, those can be shared with the Implementation team.
Q: Will there be office hours for Production Simulation, and will counties know about them before Production Simulation starts?
A: Yes. Production Simulation Support office hours will be offered daily on weekdays, with email support available between 8 a.m. and 5 p.m. on weekdays. Support clinics will also be available for users to discuss key areas of functionality where clarity is needed.
Q: Are there alternative options for training Super Users, such as starting earlier or bypassing the practice training?
A: Super Users will complete their training in conjunction with end users. Super Users who participate in TTT trainings are required to take the full TTT course. If Super Users will not be training, they will not need to attend TTT.
Q: Can experienced trainers skip the second week of Train-the-Trainer (TTT)?
A: No. All Train-the-Trainer (TTT) participants complete 40 hours of On-Demand training and two weeks of Instructor-Led Training (ILT) curriculum. The second week is a teach-back opportunity that helps identify and correct misconceptions, fine-tune instructional practices, and allow feedback from CWS-CARES Trainers to promote fidelity in content presentation.
Q: Can small counties partner with neighboring counties for Instructor-Led Training (ILT)?
A: The Project is open to counties partnering for training. The unique needs of each county will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings.
Q: How will Organizations know if their staff have completed the required On-demand courses?
A: CWS-CARES Training Coordinators will provide reports to Organization Training Coordinators. The two will develop a cadence of report sharing that is right for the Organization. Organization Training Coordinators will also have access to the system to pull reports outside the agreed upon cadence if needed.