Frequently Asked Questions
Q: If there is self-enrollment for Instructor-Led Training (ILT), who assigns the On-Demand courses, and how will counties know what has been assigned to their staff?
A: Registration processes will be determined by each county. Some counties may choose to centralize registration through Organization Training Coordinators while others may choose to have employees self-register. Organizations can choose the best method for end user enrollment. Reports will be provided by CWS-CARES Training Coordinators to help with monitoring enrollment.
Q: Are the Instructor-Led Training (ILT) courses that were shared with the Organizations last fall still the same?
A: Yes, the courses offered will remain the same as indicated on the Instructional Design Maps. Due to the high volume of participants in the Core CWS: Basic Structure of CWS-CARES course, the delivery of this session may look different from the other ILT sessions.
Q: What if a county does not have enough rooms to meet the 25-person minimum training requirement? Are virtual options available?
A: The unique needs of each county will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings.
Q: Can class count (up to 25) include combined counties and mixed virtual/in person?
A: The unique needs of each county will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings, where the Project will work with organizations to determine the best method of instruction, including combined counties and mixed virtual and in-person formats.
Q: Can counties request custom training (for example, on case plans or court reports) during their monthly meetings?
A: Training will be deployed on the agreed-upon dates and schedule. The Project will not be able to accommodate custom training sessions for each county.
Q: Can Instructor-Led Training (ILT) class size of 25 include mixed in person and virtual participants?
A: The unique needs of each county will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings, where the Project will work with organizations to determine the best method of instruction, including whether a class of up to 25 can include mixed in-person and virtual participants.
Q: Can a county secure use of a specific state training facility (such as the OTSI Gateway Oaks facility) due to its large capacity?
A: The unique needs of each county will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings, where the Project will work with organizations to determine the best method and locations for training. The CWS-CARES Team can work with the State to see if training spaces are available.
Q: Can SuperUsers attend Train-the-Trainer (TTT) only for specific job functions rather than the full 40 hours?
A: Super Users will complete their training in conjunction with end users. Super Users who participate in TTT trainings are required to take the full TTT course.
Q: Can training be spread across more weeks instead of compressed into a short window?
A: The Project will work through several iterations of the training schedule and adjust where possible to better meet the needs of organizations.
Q: Can counties see a mock schedule for a week of classes? An example of what a week of training would look like for an end user on a calendar?
A: Schedules will vary based on the specific needs of each county. As a general rule, two sessions are offered per classroom per day. The courses provided on a given day may cover the same topic or different topics, with the goal of providing no more than a half-day of training per participant.