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All SPOCs and Technical Contacts: The California Department of Technology (CDT) will perform an upgrade to the CWS/CMS and CARES-Live production databases during the Preventative Maintenance (PM) window on Saturday, September 6, 2025. The PM window begins at 6:00 AM and ends at 9:00 AM. Both the CWS/CMS production application and the CARES-Live...

ALL SPOCs, Technical Contacts and CAD Contacts: The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 23, 2025, at 10:00 PM and concludes on Sunday, August 24, 2025, at 4:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business O...

All CARES-Live County Administrators and SPOCs: To better protect customer data and align with security standards, the CWDS Customer Service Management (CSM) Portal hosted by ServiceNow will begin enforcing Multi-Factor Authentication (MFA) starting August 29, 2025. What is Multi-Factor Authentication (MFA)? MFA adds an extra layer of secu...

All SPOCs: August 13, 2025 Update: The AD 512 NMD: Psychosocial and Medical History of Non-Minor Dependent (version 12/24) statewide template has been successfully uploaded to the CWS/CMS application. This form is available for use and can be found under the CDSS radio button when generating a document. Through testing of the new form, the...

CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: The CWS-CARES Pop-Up Shop is opening in early September! This limited-time online store is open from Monday, September 8, 2025, to Friday, September 26, 2025. The shop offers a unique selection of CWS...

All Dedicated County SPOCs and Technical Contacts: The California Department of Technology (CDT) is upgrading the Cisco Identity Services Engine (ISE). The upgrade window occurs on Sunday, August 17, 2025, beginning at 6:00 AM and concluding at 11:00 AM. Users who use a Cisco Virtual Private Network (VPN) client will be unable to authenticate f...

All SPOCs and Technical Contacts: In support of the CWS/CMS Release 9.6 deployment scheduled for Saturday, August 16, 2025, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.   Action Required If users experience any issues with CARES-Live outside of this scheduled outage...

All SPOCs, Technical Contacts, and SBC Administrators: The California Department of Technology (CDT) has scheduled maintenance on Saturday, August 30, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated o...

Release 9.6 will be implemented on Saturday, August 16, 2025 The application outage begins on Saturday, August 16, 2025, at 5:00 AM and will most likely complete around 11:00 AM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and should be available once th...

We're pleased to share some key takeaways and progress from our recent EUST 2 efforts involving the CalSAWS and CWS-CARES interface, called Foster Care Eligibility Determination (FCED). ​ It's encouraging to report that many testers successfully replicated the core functionality of the interface, establishing case links and exchanging data an...