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CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: We proudly announce the grand opening of the CWS-CARES Pop-Up Shop!  You may shop now at the CWS-CARES Pop-Up Shop. The shop will be open until the end of day on Friday, September 26, 2025. If y...

CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership: Welcome to our first issue of the CWS-CARES Weekly Digest – your updates in a single, easy-to-read email, distributed every Monday. The second annual CWS-CARES Communications Effectiveness Survey show...

All SPOCs, Technical Contacts, and SBC Administrators: The Server Based Computing Services (SBCS) team of the California Department of Technology (CDT) has scheduled an upgrade to the Citrix NetScaler firmware. This upgrade will occur on Wednesday, September 10, 2025, beginning at 6:00 PM and concluding at 11:59 PM. During the upgrade window,...

External Systems Points of Contact, CARES SPOCs, County Leadership, CARES Implementation Coordinators, and OCM Coordinators: This update covers the new CWS-CARES Data Dictionary version and a reminder for CWS-CARES Office Hours (Data Dictionary and SQLDBM) Discussion. New Version Available on September 2, 2025: CWS-CARES Data Dictionary V0...

Data Quality Analysts and CWS SPOCs: August 26, 2025 UPDATE: The Data Quality Workshop registration link has been amended to allow responses. It should now work for everyone. Please try registering for the workshop now: September 2025 DQ Workshop Registration Form  __________________________________________________________ August 26, 2025 U...

All CWDS ServiceNow CSM Portal County Admins and SPOCs: August 26, 2025 UPDATE: Please disregard the information conveyed in the communication below. The communication was sent out prematurely. At this time the CWDS project is not taking steps to make Sandbox ServiceNow tickets available to County Admins in the CWDS ServiceNow CSM Portal. In ...

All SPOCs and Technical Contacts: The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, August 28, 2025, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. NOTE...

All SPOCs and Technical Contacts: The California Department of Technology (CDT) will perform an upgrade to the CWS/CMS and CARES-Live production databases during the Preventative Maintenance (PM) window on Saturday, September 6, 2025. The PM window begins at 6:00 AM and ends at 9:00 AM. Both the CWS/CMS production application and the CARES-Live...

ALL SPOCs, Technical Contacts and CAD Contacts: The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 23, 2025, at 10:00 PM and concludes on Sunday, August 24, 2025, at 4:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business O...

All CARES-Live County Administrators and SPOCs: To better protect customer data and align with security standards, the CWDS Customer Service Management (CSM) Portal hosted by ServiceNow will begin enforcing Multi-Factor Authentication (MFA) starting August 29, 2025. What is Multi-Factor Authentication (MFA)? MFA adds an extra layer of secu...