All SPOCs and Technical Contacts in Amador, Colusa, Lassen, and Mariposa Counties:
The CWDS Infrastructure team is working with the California Department of Technology (CDT) and IBM to move some CWS/CMS gateway servers at the Orange Data Center. This change will occur on Tuesday, December 2, 2025, beginning at 5:00 PM and concluding at 9:30 PM.
During the change window, the four following Counties will not be able to connect directly to the CWS/CMS application:
- Amador
- Colusa
- Lassen
- Mariposa
This change will not impact remote access (e.g., Virtual Private Network [VPN] or Server Based Computing [SBC]) to the CWS/CMS application.
Access to CARES-Live will also not be available during this change window for the four impacted Counties.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.