Frequently Asked Questions
Process Information Session (PIS)
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: Is the Foster Care Eligibility Determination (FCED) Interface sending information from CWS-CARES into CalSAWS, or just from CalSAWS into CWS-CARES?
A: In general, this interface is bidirectional, meaning information will be flowing both ways. CWS-CARES will send certain information to CalSAWS, and CalSAWS will send certain information to CWS-CARES. For Assistance Payments specifically, the flow of information is strictly from CalSAWS to CWS-CARES.
Q: Is it true that on sealed cases, no one can read it if they do not have that sealed access?
A: Correct, no one will access to sealed cases except for those assigned with sealed access. In addition, the same is true for the sensitive status.
Q: Is 'clerical' a role when creating CWS-CARES user profiles?
A: CWS-CARES will allow you to create a user who is clerical by your definition, and you can give permission sets for them to do their job. For example, clerical in one county might allow for access to case management, eligibility and adoptions but in another county it's only for case management.
Q: Is the Court Order Number the Salesforce number for that court order?
A: The Court Order Number is related to the court order that requires the screening, referral, or case to be sealed.
Q: Will County Administrators continue to be only set up through the State Administrators, and all other staff can then be set up by County Administrators as they are now for CWS/CMS?
A: Yes, County Administrators will continue to be set up through State Administrators, as is currently the case in CWS/CMS. All other staff can then be set up by County Administrators.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: At what point is the employee number added? Is it during the creation of the profile?
A: Employee number is optional and can be added at creation of a profile or after.
Q: Will we be able to maintain the workload history if an entire office is relocated?
A: If the office is relocated and the county updates the address workload history, then the workload history should be maintained and remain the same.