Frequently Asked Questions
Process Information Session (PIS)
Q: Is the redetermination process in Map 7 in the packet of Eligibility Process Maps inclusive of Change of Placements, Changes in Level of Care (LOC), and Short Term Residential Therapeutic Program (STRTP)?
A: Yes. This process map is inclusive of Level of Care (LOC) and Short Term Residential Therapeutic Program (STRTP). You can download the process maps used during this session on the CWS-CARES Process Information Sessions Webpage within the Implementation Portal.
Q: Is the Foster Care Eligibility Determination (FCED) interface sending information from CWS-CARES into CalSAWS, or just from CalSAWS into CWS-CARES?
A: In general, the interface is bidirectional, meaning information will be flowing both ways. CWS-CARES will send certain information to CalSAWS, and CalSAWS will send certain information to CWS-CARES. For Issusance Data specifically, the flow of information is strictly from CalSAWS to CWS-CARES. There are some APIs where the flow of information is strictly unidirectional, this information can be found within the July 2026 FCED Newsletter.
Q: Is CWS-CARES only for Title IV covered Services? Is there a plan to open the FFPSA Provider Portal up to non-Evidence Based Practice (EBP) providers?
A: For CWS-CARES V1, the FFPSA functionality will only cover the FFPSA IV-E EBPs approved by the state. CWS-CARES will not provide portal access for non-EBP providers for CARES V1. The project team does not have information about what will be part of CARES V2.
Q: What is the purpose of the 'age group' section?
A: The age group is available to identify what ages a worker might be best suited to work with, it is not a required field.
Q: Are name and email alias changes done through Okta? Has this been tested against county AD Azure for any SSO issues?
A: Name changes and email updates can be done in Okta. This has not been test against county AD Azure, as there is no connection to county AD Azure from CWS-CARES.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: Is the Court Order Number the Salesforce number for that court order?
A: The Court Order Number is related to the court order that requires the screening, referral, or case to be sealed.
Q: Is the Foster Care Eligibility Determination (FCED) Interface sending information from CWS-CARES into CalSAWS, or just from CalSAWS into CWS-CARES?
A: In general, this interface is bidirectional, meaning information will be flowing both ways. CWS-CARES will send certain information to CalSAWS, and CalSAWS will send certain information to CWS-CARES. For Assistance Payments specifically, the flow of information is strictly from CalSAWS to CWS-CARES.