Frequently Asked Questions
Process Information Session (PIS)
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Will an assignment desk be automatically assigned to an office?
A: The Assignment desk is an optional field and is not automatically assigned.
Q: What is the difference between Sealed and Sensitive?
A: Sealed is done based on a court order and is typically after a case is closed, although it is not required that the case be closed. Sensitive is for cases involving high profile people.
Q: Will the primary worker still be able to see their sensitive cases without having sensitive access?
A: Yes, the primary worker will still be able to see their sensitive cases without requiring sensitive access.
Q: Is it true that on sealed cases, no one can read it if they do not have that sealed access?
A: Correct, no one will access to sealed cases except for those assigned with sealed access. In addition, the same is true for the sensitive status.
Q: With CWS-CARES no longer generating User IDs, will SDM and SafeMeasures be modified to accommodate no usernames, or will we be entering emails instead? How will users log into SDM and Safe Measures?
A: CWS-CARES will have a data interface to SDM and SafeMeasures will use the user's email address to connect to these systems.
Q: What CWS-CARES dependencies and rules exist for email addresses?
A: No functionality other than login is driven by email address. We allow all permissions to be controlled with one login, compared to legacy that required multiple logins.
Q: How much of the user profile will convert over from CWS/CMS for existing users?
A: We are converting over everything within the user profile, but because we have added new permissions that work a little differently, those will be updated at the organization-level. This ask has been shared with the Implementation Team to consider next steps.