Frequently Asked Questions
Process Information Session (PIS)
Q: Where there is a breakdown of the 'IV-E eligible percentage' and service units, the county does not currently know which unit would fill this out at a given point in time. How will counties enter this data?
A: Units of service for FFPSA EBPs will be statewide. The expectation is that the provider of the service enters the Number of Units provided along with the coordinating Unit of Service. The provider will also document the cost of the service. This does not include administrative-related costs associated with the service. CDSS will be issuing guidance to assist counties in this process of units of service.
Q: For the cost-tracking template, is that a set unit rate and how many units are being provided?
A: Unit rates will be county-specific based on the county-specific contracts. CDSS plans to issue additional guidance via an ACL regarding this.
Q: What happens if the CBO attempts to provide services, but the family doesn't engage?
A: There will be functionality for the provider to report in the system that they did not provide services because the family did not engage.
Q: What does the 'FOP' label on one of the records mean?
A: The 'FOP' followed by a series of numbers indicates the individual person record ID number for the child or person receiving services.
Q: What is the process for administrators transferring a worker from one office and unit to another where the worker will retain their existing caseload?
A: A user must be added to the new unit in the new office and then end dated from the previous office. The bulk transfer process can then be used to move the entire caseload.
Q: Will functionality for creating Offices in CWS-CARES mirror CWS/CMS functionality? Specifically, will an Office require a user account to be attached to it in order for it to be created?
A: Creating an office in CWS-CARES is similar to the process in CWS/CMS. User accounts are then required to be added to a unit within an office. Users aren’t added at the office level unless it’s an assignment desk.
Q: Will the 'Inactive Worker with Caseloads' report only be available to County Administrators, or would Supervisors and Managers in that Office be able to pull those reports as well?
A: The “Inactive Worker with Caseloads” report in Salesforce is currently only available to County Administrators through the Action Launcher Section. Managers and Supervisors do not have access to this report. As a note, “Manager” is not used as a permission type. This report isn’t available in Tableau for supervisors unless they learn how to create it.
Q: Is there a possibility that pulling certain reports can be added as a permission so this can be granted to those Supervisors and Managers in the office?
A: At this time, Supervisors and Data Analysts will be able to view all CWS-CARES reports in Tableau. There are other areas of the system that have reports in Salesforce that are only accessible to County Administrators.
Q: What are examples of External Workers in CWS-CARES?
A: Examples of External Workers are Probation and Family First Prevention Services Acf (FFPSA) Workers.
Q: In CWS-CARES, do counties need to add the county assigned Object ID somewhere?
A: The Project is planning to reuse the Object ID. As such, the only time the Object ID would need to be entered is for the creation of a new user.