Frequently Asked Questions
Process Information Session (PIS)
Q: At what point is the employee number added? Is it during the creation of the profile?
A: Employee number is optional and can be added at creation of a profile or after.
Q: Will we be able to maintain the workload history if an entire office is relocated?
A: If the office is relocated and the county updates the address workload history, then the workload history should be maintained and remain the same.
Q: Our current employee ID is being used as a username that is tied to the SDM and SafeMeasures profiles, which then ties all the referenced formation together. Will those still be tied together in CWS-CARES?
A: Yes, CWS-CWS-CARES data will interface between SDM and SafeMeasures, which will tie the systems together by email addresses of users.
Q: Are name and email alias changes done through Okta? Has this been tested against county AD Azure for any SSO issues?
A: Name changes and email updates can be done in Okta. This has not been test against county AD Azure, as there is no connection to county AD Azure from CWS-CARES.
Q: Can we add multiple worker permissions to one user (e.g. Case Management Supervisor and Case Worker together)?
A: Yes, multiple permissions can be assigned to one user.
Q: Is 'clerical' a role when creating CWS-CARES user profiles?
A: CWS-CARES will allow you to create a user who is clerical by your definition, and you can give permission sets for them to do their job. For example, clerical in one county might allow for access to case management, eligibility and adoptions but in another county it's only for case management.
Q: Is there a formal document (user manual) of definitions on permissions and privileges?
A: Yes, the Project has developed a user manual of definitions on permissions and privileges and it will be included with the training materials.
Q: Will a user who is a Regional Administrator or a Director now be a worker in CWS-CARES?
A: No, not necessarily. Only in some parts of the system will a user who was previously a Regional Administrator or Director then be a worker in CWS-CARES.
Q: In some systems, Administrators are able to act as another user, so if we change a user's permission set, we can go see what is actually displaying as the users' permissions. Will that be an option in CWS-CARES?
A: No, CWS-CARES does not have that option. During the first phase of testing, administrators will be configuring their offices, units, etc. and will see how the structure is set up. Then, when your actual users are in the system, you'll have a chance to pair up with them and see how the changes you make as an administrator affects their permissions in the system.
Q: Will counties be able to modify state forms as it indicates in the process map?
A: There are some state forms that counties cannot change but there are other state forms that allow counties to download and add certain pieces of information as needed and save it as a county form for their use.