Frequently Asked Questions
Training Information, Planning, and Sharing (TIPS) Meeting
Q: Can Instructor-Led Training (ILT) class size of 25 include mixed in person and virtual participants?
A: The unique needs of each county will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings, where the Project will work with organizations to determine the best method of instruction, including whether a class of up to 25 can include mixed in-person and virtual participants.
Q: How will counties handle limited or no training spaces in certain counties?
A: We will discuss the unique needs of each county during the Organization CWS-CARES Training Logistics Planning Meetings.
Q: If joining another county’s training (e.g., Sacramento), do they have to attend during that county’s weeks?
A: CWS-CARES Training Coordinators will work with organizations that are combining for training to determine the best approach to instruction, including scheduling.
Q: Are there alternative options for training Super Users, such as starting earlier or bypassing the practice training?
A: Super Users will complete their training in conjunction with end users. Super Users who participate in TTT trainings are required to take the full TTT course. If Super Users will not be training, they will not need to attend TTT.
Q: How will new hires receive training for the new system? What happens if induction training for new hires conflicts with CWS-CARES training?
A: If new hires begin before Go-Live, they will be worked into the current training schedule. If new hires are unable to attend Instructor-Led Training (ILT) courses when scheduled, CWS-CARES Training Coordinators will work with organizations to determine next steps.
Q: If counties choose not to select TTTs, will 2 trainers still be deployed per county?
A: CWS-CARES Trainers will deliver Instructor-Led Training (ILT) to all organizations based on the Organization Training Plan. If an organization prefers that CWS-CARES Trainers lead its ILT, the appropriate number of trainers will support the organization.
Q: If counties provide laptops, can Bay Area Academy provide the training space (e.g., Emeryville location)?
A: We will discuss the unique needs of each county during the Organization CWS-CARES Training Logistics Planning Meetings and work with Organizations to determine the best method and locations for training.
Q: If counties can secure more than one training lab, can OTSI provide multiple trainers simultaneously?
A: CWS-CARES Trainers will deliver Instructor-Led Training (ILT) to all organizations based on the Organization Training Plan. Where an organization secures more than one training lab, the Project will work with the organization to support the appropriate number of trainers.
Q: Will there be desk aids, job aids, or step-by-step guides available for staff?
A: Yes. Quick Guides — step-by-step instructions with screenshots — will be made available.
Q: Can counties request custom training (for example, on case plans or court reports) during their monthly meetings?
A: Training will be deployed on the agreed-upon dates and schedule. The Project will not be able to accommodate custom training sessions for each county.