Frequently Asked Questions
Training Information, Planning, and Sharing (TIPS) Meeting
Q: Are there alternative options for training Super Users, such as starting earlier or bypassing the practice training?
A: Super Users will complete their training in conjunction with end users. Super Users who participate in TTT trainings are required to take the full TTT course. If Super Users will not be training, they will not need to attend TTT.
Q: If counties provide laptops, can Bay Area Academy provide the training space (e.g., Emeryville location)?
A: We will discuss the unique needs of each county during the Organization CWS-CARES Training Logistics Planning Meetings and work with Organizations to determine the best method and locations for training.
Q: If counties can secure more than one training lab, can OTSI provide multiple trainers simultaneously?
A: CWS-CARES Trainers will deliver Instructor-Led Training (ILT) to all organizations based on the Organization Training Plan. Where an organization secures more than one training lab, the Project will work with the organization to support the appropriate number of trainers.
Q: If training is role based, how will staff with multiple roles be handled?
A: Organizations indicated the ILT sessions needed for their end users. Organizations were encouraged to assign ILT sessions to individuals based on need and not just role. On-Demand will be offered by role. If additional courses are needed for those with multiple roles, CWS-CARES Training Coordinators will work with Organizations to accommodate the needs.
Q: If a county has a smaller number of staff to train, will they be in training sessions for the whole week?
A: No more than 25 staff are in a classroom, and only those enrolled in a given course attend. Courses are a half-day or less, balancing staff working and staff in training. Staff participate only when their needed courses are offered, so a smaller county's staff will not necessarily be in sessions the whole week. For smaller counties, the Project is open to partnering with other counties in the region.
Q: In the draft training schedule, is the number of weeks shown for each county intended for training all end users in that period?
A: The number of weeks shown are reflective of the ILT courses needed for training derived from the Training Curriculum Assignment Spreadsheets.
Q: Is there a limit to Train-the-Trainer (TTT) enrollment?
A: At this time, the Project is asking organizations to identify their preferred number of trainers to participate in Train-the-Trainer (TTT). Once the need is understood, the Project will identify the total number it can support and will do its best to provide space for the number each county identifies, as time and resources allow.
Q: Is there a minimum or maximum enrollment for Instructor-Led Training (ILT) classes?
A: Twenty-five is the set class size for each Instructor-Led Training (ILT) class. CWS-CARES Training Coordinators will work with individual organizations to discuss class-size needs and the best approach to instruction.
Q: Is there an Admin training module in Train-the-Trainer (TTT)?
A: The Train-the-Trainer (TTT) curriculum mirrors the Instructor-Led Training (ILT) curriculum, which includes an Administrator (Help Desk) course.
Q: Are the train-the-trainer on-demand modules really 40 hours long?
A: Yes, TTT need to complete every available on-demand course. TTT can complete the work at their own pace before the start of their TTT course.