Frequently Asked Questions
Training Information, Planning, and Sharing (TIPS) Meeting
Q: Will counties be able to track completion and usage of On-Demand training through reports or dashboards, and who will have access?
A: CWS-CARES Training Coordinators will work with Organization Training Coordinators to determine the cadence of reports needed to monitor registration and course completion. Organization Training Coordinators also have access to the Learning Management System (LMS) to retrieve the reports they need.
Q: Will On-Demand training content be available before, during, and after the 12-week training window, and how long will it remain available?
A: The current timeline has On-Demand beginning mid-June and closing at the beginning of October.
Q: Will On-Demand modules be mapped to the same role-based curriculum used for Instructor-Led Training (ILT)?
A: On-Demand roles have preset courses associated with them. The CWS-CARES Team will work with organizations to identify additional courses needed for individuals registered for Instructor-Led Training (ILT) sessions whose role is not listed among the target audience.
Q: Can counties meet more frequently with CARES Training Coordinators than monthly due to time-sensitive planning needs?
A: Yes. Additional meetings will be scheduled between monthly meetings, especially as implementation timelines approach.
Q: How will counties manage training registration given staff turnover and changing assignments?
A: Registration processes will be determined by each county. Some counties may centralize registration through Organization Training Coordinators, while others may have employees self-register.
Q: When will counties have Training environment access / trainer enablement?
A: The On-Demand training environment will be hosted in Production Simulation, and the training environment will be used during Instructor-Led Training (ILT). Participants will gain access at the time of training.
Q: Are the train-the-trainer on-demand modules really 40 hours long?
A: Yes, TTT need to complete every available on-demand course. TTT can complete the work at their own pace before the start of their TTT course.
Q: Can counties receive copies of their training curriculum assignment spreadsheets?
A: Yes. Counties can email requests for copies of their Training Curriculum Assignment Spreadsheets to the CWS-CARES Training Coordinators.
Q: Are there alternative options for training Super Users, such as starting earlier or bypassing the practice training?
A: Super Users will complete their training in conjunction with end users. Super Users who participate in TTT trainings are required to take the full TTT course. If Super Users will not be training, they will not need to attend TTT.
Q: Can experienced trainers skip the second week of Train-the-Trainer (TTT)?
A: No. All Train-the-Trainer (TTT) participants complete 40 hours of On-Demand training and two weeks of Instructor-Led Training (ILT) curriculum. The second week is a teach-back opportunity that helps identify and correct misconceptions, fine-tune instructional practices, and allow feedback from CWS-CARES Trainers to promote fidelity in content presentation.