Frequently Asked Questions
Training Information, Planning, and Sharing (TIPS) Meeting
Q: How can Cal Academy staff participate in Train-the-Trainer (TTT) sessions?
A: Cal Academy staff should send their requested number of participants to the CWS-CARES Training Coordinators.
Q: Will counties be able to incorporate county-specific business processes into training?
A: Yes. Counties will have opportunities to embed or supplement county-specific procedures into ILT sessions, including breakout discussions if trainings are combined across counties. The current Timeline indicates counties can work with CWS-CARES Trainers from June to the end of July to see how best to incorporate org-specific materials.
Q: Could counties provide additional support staff in classrooms to increase class sizes?
A: The unique needs of each organization, including the option for counties to provide additional support staff in classrooms, will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings.
Q: Will in person / project trainers be available for LA’s training, and to what extent?
A: CWS-CARES Trainers will be made available for training the LA staff. If LA would like to utilize their own TTT, the CWS-CARES Team is happy to partner with them in this delivery. We will discuss the unique needs of each Organization during the Organization CWS-CARES Training Logistics Planning Meetings.
Q: Is training and Enablement only available in the training environment, and how does that work for trainers and learners?
A: Enablement will be available prior to Go-Live in Production Simulation, and the training environment will be used for classroom training. Following Go-Live, Production Simulation will no longer be available, and Enablement will continue in the training environment.
Q: Will On-Demand training curriculum be assigned based on roles?
A: Yes — On Demand is role based.
Q: How will training be handled for staff who hold multiple roles and need to take multiple courses?
A: The unique training needs of each Organization, including the needs of individuals with multiple roles, will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings.
Q: When will counties be able to review the curriculum?
A: The current timeline has organizations reviewing Instructor-Led Training (ILT) curriculum beginning in early June.
Q: Who will train the Community-Based Organizations (CBOs)?
A: All end users will receive training based on the courses identified in the Training Curriculum Assignment Spreadsheet. Instruction will be delivered by either the CWS-CARES Training Team or a County Train-the-Trainer (TTT), if the county chooses to use its TTT in that capacity.
Q: Where will On-Demand training be hosted and accessed from?
A: The On-Demand training environment will be hosted in Production Simulation. The training environment will be used during Instructor-Led Training (ILT), and participants will gain access at the time of training.