Frequently Asked Questions
Training
Q: Will the new Production Simulation environment impact the training plan?
A: Yes, Production Simulation will impact the training plan. The project will be making updates with the training workgroup to take the training plan impact into consideration.
Q: Will training for this count towards required training hours?
A: Yes, training will count towards the required 20 hours.
Q: Will there be training for Tableau?
A: Yes, technical Tableau training will be provided to those who are migrating the current reports and extracts (e.g., Business Objects, Other Org Reporting Tools) to Tableau, and/or participating in post go-live Organizational level Tableau report and extract development.
Q: How can someone become a member of the Training Advisory Workgroup (TAW)?
A: To join the TAW, the County SPOC should request during their scheduled RUGs meeting for approval. Once approved, they will be added to the distro list for meeting series, and added to the participants list.
Q: Will CARES V1 include a training application similar to the CWS/CMS Scenario Manager?
A: There are no plans for CARES V1 to develop a training app like Scenario Manager. The scenarios for CWS-CARES training are in CWS-CARES along with the material and there will be walk through prompts to guide the learner. The material for Adoptions will be based on the functionality developed by the development team and released in to the CARES V1 Training Environment. This material once developed will be reviewed by the State Review team and the Training Advisory Workgroup.
Q: Are there penalties for counties that cannot meet the minimum Production Simulation testing requirement due to limited staff or other commitments?
A: Meeting the requirement is an expectation rather than a penalty-based requirement. Refer to the applicable All County Letter (ACL) for guidance on extenuating circumstances.
Q: Are there alternative options for training Super Users, such as starting earlier or bypassing the practice training?
A: Super Users will complete their training in conjunction with end users. Super Users who participate in TTT trainings are required to take the full TTT course. If Super Users will not be training, they will not need to attend TTT.
Q: Can experienced trainers skip the second week of Train-the-Trainer (TTT)?
A: No. All Train-the-Trainer (TTT) participants complete 40 hours of On-Demand training and two weeks of Instructor-Led Training (ILT) curriculum. The second week is a teach-back opportunity that helps identify and correct misconceptions, fine-tune instructional practices, and allow feedback from CWS-CARES Trainers to promote fidelity in content presentation.
Q: Can small counties partner with neighboring counties for Instructor-Led Training (ILT)?
A: The Project is open to counties partnering for training. The unique needs of each county will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings.
Q: How will Organizations know if their staff have completed the required On-demand courses?
A: CWS-CARES Training Coordinators will provide reports to Organization Training Coordinators. The two will develop a cadence of report sharing that is right for the Organization. Organization Training Coordinators will also have access to the system to pull reports outside the agreed upon cadence if needed.