A: The quick guides will be located on the CWS-CARES Training Portal and when they are uploaded, their respective links will be sent out in a communication. The Frequently Asked Questions (FAQs) are also located in the same location.

A: Yes, each person will be able to see which ones they've completed and then there will be a dashboard to show overall completion for everyone.

A: The first set of quick guides will be available with Production Simulation access. Quick Guides will continue to be added throughout Train-the-Trainer (TTT) and Instructor-Led Training (ILT) as they are approved.

A: Users are encouraged to attend office hours to troubleshoot any issues or email their regional support inbox. There is also a training support inbox available if this is in regards to the training environment.

A: No — county admins should not be making adjustments in the training environment. Training coordinators/train leads are responsible for ensuring access works as expected; if not, contact them or attend office hours. The training environment also does not use role-based access, unlike Production Simulation, so everyone has full access there to allow continuity of training.

A: TTT will be conducted both in-person and virtually.

A: There are two groups for Train-the-Trainer (TTT) with a group of facilitators and trainers who will be helping deliver training prior to Go-Live. The facilitators in TTT will have a two-week program that completes all classroom curriculum in the first week, with the second week including opportunities on where they'll be scheduled to practice the teaching and understand how to deliver the materials.

A: This is going to vary across permissions. The Training team will send out learning paths with recommended classroom trainings and the time associated with them depending on the role you fall under.

A: Training will be developed to support the intended path for processes. Defects that require workarounds will be identified and spoken to as part of the Training team’s review process.

A: Enablement Programs in CWS-CARES are built-in, onscreen training guides that walk users through tasks with step-by-step instructions displayed on the right side of the screen. They help employees learn by doing, allowing them to follow the prompts directly inside the system as they complete real workflows.