Frequently Asked Questions
Training
Q: Is the training being developed to show users how to get around known defects and system issues that are known and will not be fixed before Go-Live?
A: Training will be developed to support the intended path for processes. Defects that require workarounds will be identified and spoken to as part of the Training team’s review process.
Q: Will the Enablement scenarios be made into a training manual for quick reference?
A: Yes, all the self-paced Enablement program guides will have PDF-version Quick Guides that will be available.
Q: When will the quick guides be available?
A: The first set of quick guides will be available with Production Simulation access. Quick Guides will continue to be added throughout Train-the-Trainer (TTT) and Instructor-Led Training (ILT) as they are approved.
Q:In CWS-CARES, if there are no apps in our dashboard anymore, does that mean that our access was revoked?
A: Users are encouraged to attend office hours to troubleshoot any issues or email their regional support inbox. There is also a training support inbox available if this is in regards to the training environment.
Q: As county admins adjust permissions in the training environment, do they need to make separate adjustments there for On-Demand/Instructor-Led Training (ILT) readiness?
A: No — county admins should not be making adjustments in the training environment. Training coordinators/train leads are responsible for ensuring access works as expected; if not, contact them or attend office hours. The training environment also does not use role-based access, unlike Production Simulation, so everyone has full access there to allow continuity of training.
Q: Is the 40 hours of Enablement training required for all roles, or is that a maximum for some roles?
A: The requirement isn't a flat 40-hour requirement for everyone. Learning paths disseminated by training coordinators designate, by role, which enablement programs and additional training are needed ahead of Instructor-Led Training (ILT).
Q: Will there be exceptions to Train-the-Trainer (TTT) requirements for staff unable to complete the 40 hours of On-Demand training due to scheduling delays?
A: Participants are strongly encouraged to complete the prerequisite enablement courses prior to the TTT and/or Instructor-Led Training (ILT) sessions. However, they will not be precluded from participating if they have not completed them.
Q: What time was the training environment made available? I have one trainer confirm that the CARES 104 environment, while available, had no content.
A: The CARES 104 environment was made available the morning of 6/15. The CWS-CARES 104 training environment does not have data within it, which is why your trainer didn't see any content when accessing it.
Q: When will the Academies get access to the training environment and enablement for Train-the-Trainer (TTT)? I have yet to receive any email information about this.
A: At this time, academies have been added to the queue for access to CARES 104. The Project is working on granting users from the academies access and should be done soon.
Q: Can you briefly define "enablement" within CWS-CARES?
A: Enablement Programs in CWS-CARES are built-in, onscreen training guides that walk users through tasks with step-by-step instructions displayed on the right side of the screen. They help employees learn by doing, allowing them to follow the prompts directly inside the system as they complete real workflows.