Frequently Asked Questions
Training
Q: Is the training being developed to show users how to get around known defects and system issues that are known and will not be fixed before Go-Live?
A: Training will be developed to support the intended path for processes. Defects that require workarounds will be identified and spoken to as part of the Training team’s review process.
Q: Will the Enablement scenarios be made into a training manual for quick reference?
A: Yes, all the self-paced Enablement program guides will have PDF-version Quick Guides that will be available.
Q: When will the quick guides be available?
A: The first set of quick guides will be available with Production Simulation access. Quick Guides will continue to be added throughout Train-the-Trainer (TTT) and Instructor-Led Training (ILT) as they are approved.
Q:In CWS-CARES, if there are no apps in our dashboard anymore, does that mean that our access was revoked?
A: Users are encouraged to attend office hours to troubleshoot any issues or email their regional support inbox. There is also a training support inbox available if this is in regards to the training environment.
Q: As county admins adjust permissions in the training environment, do they need to make separate adjustments there for On-Demand/Instructor-Led Training (ILT) readiness?
A: No — county admins should not be making adjustments in the training environment. Training coordinators/train leads are responsible for ensuring access works as expected; if not, contact them or attend office hours. The training environment also does not use role-based access, unlike Production Simulation, so everyone has full access there to allow continuity of training.
Q: Is the 40 hours of Enablement training required for all roles, or is that a maximum for some roles?
A: The requirement isn't a flat 40-hour requirement for everyone. Learning paths disseminated by training coordinators designate, by role, which enablement programs and additional training are needed ahead of Instructor-Led Training (ILT).
Q: Will there be exceptions to Train-the-Trainer (TTT) requirements for staff unable to complete the 40 hours of On-Demand training due to scheduling delays?
A: Participants are strongly encouraged to complete the prerequisite enablement courses prior to the TTT and/or Instructor-Led Training (ILT) sessions. However, they will not be precluded from participating if they have not completed them.
Q: What time was the training environment made available? I have one trainer confirm that the CARES 104 environment, while available, had no content.
A: The CARES 104 environment was made available the morning of 6/15. The CWS-CARES 104 training environment does not have data within it, which is why your trainer didn't see any content when accessing it.
Q: When will the Academies get access to the training environment and enablement for Train-the-Trainer (TTT)? I have yet to receive any email information about this.
A: At this time, academies have been added to the queue for access to CARES 104. The Project is working on granting users from the academies access and should be done soon.
Q: For Self-Paced courses, will counties determine who will take which learning path?
A: The Learning Paths include recommendations on which users, based on permissions, should take which Self-Paced courses. The counties will make the final determination on who from their county needs to take which courses.