Frequently Asked Questions
Training
Q: Is the training being developed to show users how to get around known defects and system issues that are known and will not be fixed before Go-Live?
A: Training will be developed to support the intended path for processes. Defects that require workarounds will be identified and spoken to as part of the Training team’s review process.
Q: What is the anticipated schedule for end-user instructor led training, in terms of the number of days/hours, etc.?
A: This is going to vary across permissions. The Training team will send out learning paths with recommended classroom trainings and the time associated with them depending on the role you fall under.
Q: Will the Train-the-Trainer (TTT) sessions be held online as well?
A: TTT will be conducted both in-person and virtually.
Q: Can you briefly define "enablement" within CWS-CARES?
A: Enablement Programs in CWS-CARES are built-in, onscreen training guides that walk users through tasks with step-by-step instructions displayed on the right side of the screen. They help employees learn by doing, allowing them to follow the prompts directly inside the system as they complete real workflows.
Q: How will the trainers be available to begin end-user Instructor-led training beginning on August 3, 2026, if Train-the-Trainer (TTT) isn’t finishing until mid-August?
A: The Project is looking at the sessions for Train-the-Trainer (TTT) that occur in August and ensuring they don't overlap with those same organizations that will be starting end user training. The Project plans to have a staggered approach for this training program.
Q: How long is the Train-the-Trainer (TTT) training?
A: There are two groups for Train-the-Trainer (TTT) with a group of facilitators and trainers who will be helping deliver training prior to Go-Live. The facilitators in TTT will have a two-week program that completes all classroom curriculum in the first week, with the second week including opportunities on where they'll be scheduled to practice the teaching and understand how to deliver the materials.
Q: Is Probation still having to wait until August for Train-the-Trainer (TTT) and Pre-online training?
A: The Project Training team is meeting and working with CPOC on reviewing the training materials for Probation. Once those conversations are held and the information is available, the Project will be able to provide more details around probation specific training through a formal communication. The Project understands that probation is a unique process and wants to ensure all necessary parts of the work are covered.
Q: Train the Trainer (TTT) begins June 16, and staff will start their 40-hour online training. We plan for our TTT participants to attend the 80-hour Instructor-Led Training (ILT), but it is very likely that, due to coverage issues, some participants will be absent for certain days or hours. Will this be an issue?
A: Train-the-Trianer has now been shifted to take place from July 20 - August 28. We ask that you reach out to your CWS-CARES Training Lead or Representative and work with them on any scheduling difficulties or missed sessions.
Q: When will the Train-the-Trainer (TTT) training dates be solidified and provided to the counties?
A: Train-the-Trainer (TTT) will now be conducted from July 20 to August 28, 2026, shifted from the original July 6th to August 14 timeline.
Q: Will the Enablement scenarios be made into a training manual for quick reference?
A: Yes, all the self-paced Enablement program guides will have PDF-version Quick Guides that will be available.