Frequently Asked Questions
Training
Q: Where will the quick guides be located?
A: The quick guides will be located on the CWS-CARES Training Portal and when they are uploaded, their respective links will be sent out in a communication. The Frequently Asked Questions (FAQs) are also located in the same location.
Q: What time was the training environment made available? I have one trainer confirm that the CARES 104 environment, while available, had no content.
A: The CARES 104 environment was made available the morning of 6/15. The CWS-CARES 104 training environment does not have data within it, which is why your trainer didn't see any content when accessing it.
Q: When will the Train-the-Trainer (TTT) training dates be solidified and provided to the counties?
A: Train-the-Trainer (TTT) will now be conducted from July 20 to August 28, 2026, shifted from the original July 6th to August 14 timeline.
Q: Can you briefly define "enablement" within CWS-CARES?
A: Enablement Programs in CWS-CARES are built-in, onscreen training guides that walk users through tasks with step-by-step instructions displayed on the right side of the screen. They help employees learn by doing, allowing them to follow the prompts directly inside the system as they complete real workflows.
Q: How long is the Train-the-Trainer (TTT) training?
A: There are two groups for Train-the-Trainer (TTT) with a group of facilitators and trainers who will be helping deliver training prior to Go-Live. The facilitators in TTT will have a two-week program that completes all classroom curriculum in the first week, with the second week including opportunities on where they'll be scheduled to practice the teaching and understand how to deliver the materials.
Q: What is the anticipated schedule for end-user instructor led training, in terms of the number of days/hours, etc.?
A: This is going to vary across permissions. The Training team will send out learning paths with recommended classroom trainings and the time associated with them depending on the role you fall under.
Q: Is the training being developed to show users how to get around known defects and system issues that are known and will not be fixed before Go-Live?
A: Training will be developed to support the intended path for processes. Defects that require workarounds will be identified and spoken to as part of the Training team’s review process.
Q: Will the Enablement scenarios be made into a training manual for quick reference?
A: Yes, all the self-paced Enablement program guides will have PDF-version Quick Guides that will be available.
Q: For Self-Paced courses, will Organizations determine who will take which learning path?
A: The Learning Paths include recommendations on which users, based on permissions, should take which Self-Paced courses. Organizations will make the final determination on who from their Organization needs to take which courses.
Q: Can County Train-the-Trainer (TTT) conduct training independently, or do they need support from CWS-CARES Trainers?
A: Counties have flexibility. Train-the-Trainers can:
- Conduct all Instructor-Led Training (ILT) sessions independently and will receive support from CWS-CARES Trainers who can answer questions during training.
- Co-lead with state trainers.
- Shadow state trainers while learning the process.