Frequently Asked Questions
Training
Q: How long are Instructor-Led Training (ILT) sessions and what is the expectation for end users?
A: Most ILT sessions are no longer than 3.5 hours, including a break. Some classes are shorter. Counties with one classroom would generally run a morning and afternoon session.
Q: How can Cal Academy staff participate in Train-the-Trainer (TTT) sessions?
A: Cal Academy staff should send their requested number of participants to the CWS-CARES Training Coordinators.
Q: How will new hires receive training for the new system? What happens if induction training for new hires conflicts with CWS-CARES training?
A: If new hires begin before Go-Live, they will be worked into the current training schedule. If new hires are unable to attend Instructor-Led Training (ILT) courses when scheduled, CWS-CARES Training Coordinators will work with organizations to determine next steps.
Q: How will dedicated counties and their equipment be accounted for in training, given the need to connect to both CWS-CARES and CWS/CMS?
A: The unique needs of each county will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings, and the CWS-CARES Technical Team will provide support as needed.
Q: Are there alternative options for training Super Users, such as starting earlier or bypassing the practice training?
A: Super Users will complete their training in conjunction with end users. Super Users who participate in TTT trainings are required to take the full TTT course. If Super Users will not be training, they will not need to attend TTT.
Q: How many Instructor-Led Training (ILT) classes can be run in one week?
A: The number of Instructor-Led Training (ILT) classes that can run in one week depends on the number of classrooms in use and the courses needed for the organization. Typically, two courses are run per day per classroom.
Q: How many hours or days will staff need to be onsite for Instructor-Led Training (ILT)?
A: The number of onsite hours depends on the individual's training needs, which are based on the courses identified for their role. Training commitment can range from as little as two hours to as many as 42 hours.
Q: Are there penalties for counties that cannot meet the minimum Production Simulation testing requirement due to limited staff or other commitments?
A: Meeting the requirement is an expectation rather than a penalty-based requirement. Refer to the applicable All County Letter (ACL) for guidance on extenuating circumstances.
Q: What are “learning collaboratives”?
A: Learning collaboratives are sponsored by CalAcademies. They are spaces where counties can come together to discuss best practices, collaboration opportunities, and implementation support.
Q: How many hours of Instructor-Led Training (ILT) do staff need?
A: The number of hours needed are based on the number of classes the county identified for their staff. Training commitment can be as little as two (2) hours and as long as 42 hours.